Morgans Hotel Group

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Morgans Hotel Group Jobs & Careers

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30+ days ago

Security Supervisor

Morgans Hotel Group Delano, CA

of Position: To secure the guests and employees making the Delano Hotel a safety place. Primary Functions: • To serve and protect guests and… Morgans Hotel Group


30+ days ago

Bianca Busser

Morgans Hotel Group Delano, CA

Must be able to stand for long hours and lift over 20 pounds; minimum of 4 years esperience and must Are you a returning applicant? Previous… Morgans Hotel Group


30+ days ago

Chef de Partie

Morgans Hotel Group Philadelphia, PA

Flexible working hours, early and late shifts are required. You must possess a fluent level of English and eligibility to work in the… Morgans Hotel Group


15 days ago

Guest Experience Manager

Morgans Hotel Group Hudson, OH

• Own the on-property Global Card (GC) and loyalty tier programs: Know and manage all tier entitlements, including amenities and upgrades. Develop… Morgans Hotel Group


30+ days ago

Housekeeping Supervisor

Morgans Hotel Group Delano, CA

of Position: Responsible for the quality of the work done by room attendants, houseperson and floorperson. Primary Functions: • Inspect the… Morgans Hotel Group


30+ days ago

Assistant Controller

Morgans Hotel Group Delano, CA

of Position: Overlook technically the account department and give the support necessary. Primary Functions: • Reconciliation of all accounts… Morgans Hotel Group


30+ days ago

Front Office Manager

Morgans Hotel Group Clift Acres, AL

• Observe front desk agents, concierge, bell/door staff and ensure that established procedures are completed in accordance with policy and procedure… Morgans Hotel Group


30+ days ago

Assistant Rooms Manager - Housekeeping

Morgans Hotel Group Hudson, OH

• Observe front desk agents or bell/door attendants to ensure that established procedures are completed in accordance with policy and procedure… Morgans Hotel Group


1 day ago

Accounts Payable Clerk – new

Morgans Hotel Group Clift Acres, AL

Under the general guidance of the Assistant Director of Finance, assist in ensuring proper review, timely processing and communications of all… Morgans Hotel Group


30+ days ago

Server

Morgans Hotel Group New York State +2 locations

Job Purpose: Under the general guidance of the Bar Manager, perform all duties and provide timely, courteous service with guest satisfaction as the… Morgans Hotel Group


Morgans Hotel Group Reviews

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19 Reviews
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    Great Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Agent in New York, NY
    Former Employee - Guest Services Agent in New York, NY

    I worked at Morgans Hotel Group full-time (more than a year)

    Pros

    -You develop very thick skin staying in the industry of pampering entitled rich folk who want to be babied every step of the way.

    -Competitive base pay supplemented by commissions on upsells makes this a great first-job kind of environment.

    -You learn a great deal about CRM if you have the right managers. Training is great if they have the time to train you. Otherwise it's straight into the fire.

    -Making people's days can be very rewarding.

    Cons

    -Not-so-premium amenities at premium prices are a bit of a tough sell.

    -Some of the AFOMs (Asst. Front Office Mgr.) are barely competent and coast by on charm and cleavage. The young ones have no discipline and are actually quite terrible at fighting fires. They do not step up when the rush comes in, despite having nothing else to do. Lots of ego but never capable or dependable.

    -Dealing with language barriers when faced with international guests can be tricky. Google Translate comes in handy.

    -Variable schedules can be draining if you factor in commute and workload. 11AM shifts are generally the busiest because you have to cover checkouts AND check-ins.

    -In Guest Services, you become the face of the problem for all of the departments. Sheets aren't clean? Outsourced dry cleaning is late? No hot water? Bad meal at the restaurant? Can't get into the club? Flights were delayed and they were stuck in traffic for 2 hours? You catch all the flak. I have seen grown men make girls cry.

    -30 minute lunches.

    -The pace can be taxing. Don't count on having 2 days off in a row.

    Advice to ManagementAdvice

    Be more present. Offer more wisdom when it comes to fighting fires. If you know a solution, tell us or show us. Don't leave us to our own devices and expect us to just figure it out. Sometimes we are engrossed in a terrible exchange with an irate client and are too flustered to reach amicable ends. If you, the seasoned manager, know how to promptly diffuse the situation without overcompensating, tell us how so we know what to do next time.

    Have more meetings or team building exercises. The environment can sometimes feel a little cliquey.

    Recommends
    Positive Outlook

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