Musician's Friend

  www.musiciansfriend.com
  www.musiciansfriend.com

Musician's Friend Jobs & Careers in Indianapolis, IN

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22 days ago

Contact Center - IT Support Technician

Musician's Friend Indianapolis, IN

include, but are not limited to: • Supporting and maintaining in-house computer systems, desktops, and peripherals, includes installing… CareerBuilder


30+ days ago

Call Center Rep

Musician's Friend Indianapolis, IN

• Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results… CareerBuilder


30+ days ago

Support Technician

Musician's Friend Indianapolis, IN

The Support Technician position provides assistance to resolving technical issues with computer related hardware. This position also documents… Glassdoor


30+ days ago

Call Center Representative

Musician's Friend Indianapolis, IN

The Customer Service Representative receives, investigates, and responds to all customer inquiries regarding shipments, products, and complaints. The… Glassdoor


Musician's Friend Reviews

52 Reviews
2.5
52 Reviews
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Recommend to a friend
Approve of CEO
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Greg Trojan
15 Ratings
  1.  

    Great job in general

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Indianapolis, IN
    Current Employee - Sales Representative in Indianapolis, IN

    I have been working at Musician's Friend full-time (more than an year)

    Pros

    A lot of great things here. Workers are treated well for a place that doesn't require a college degree. My coworkers are awesome and I've made some friends but get along well with pretty much everyone. We do activities like jam night, waffle day, stuff like that. Good (sometimes great) discounts, I've gained a ton of product knowledge, and I get to talk with people about music equipment all day (as a musician, what could beat that?)

    Cons

    Some of the management kind of sucks, some of them could give two shiz about employees. Scheduling is sometimes hard to deal with in getting days off in advance and things are a bit too beauracratic. Highest management is vague to lower management and encourages them to be secretive to employees. Policy is sometimes vague. Unethical employees that break policy are rewarded if they lie to customers to obtain sales. And departmental pay is too different for no reason (schools barely make more base pay and get no commission while sales can rake it in, CS is same, management can make barely more than some sales agents [I'm in sales so this is a totally non bias opinion]. "Very few sales associates have their commission docked, and that’s less about meeting a quota than it is about accountability for consistently meeting customer service standards." Quote from President Gene Joly. No employee has ever been docked for lax customer service, only sales. If your customer service is that bad, you will understandably be fired. But lying by management (or misinfo) is terrible.

    Advice to ManagementAdvice

    Balance rewarding top sales with great CS, lower gaps between equal level departments, don't lie or be vague with employees because you don't want to tell them the truth.

    Recommends
    Neutral Outlook
    No opinion of CEO

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