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NBCUniversal Jobs & Careers in Orlando, FL

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20 days ago

Technology Intern

NBC Universal Orlando, FL

About Us NBCUniversal is one of the world s leading media and entertainment companies in the development, production, and marketing of entertainment… Beyond.com


30+ days ago

Compliance and Security Engineer, IT Governance

NBC Universal Orlando, FL

About Us Universal Orlando Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at… Beyond.com


30+ days ago

Controls Engineer II

NBC Universal Orlando, FL

About Us Universal Orlando Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at… Beyond.com


30 days ago

Internship - Information Technology Program Development

NBC Universal Orlando, FL

* Assisting in the definition, development and documentation of business requirements, objectives, deliverables, and specifications on a… Beyond.com


30+ days ago

Industrial Engineer

NBC Universal Orlando, FL

About Us Universal Orlando Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at… Beyond.com


30 days ago

Internship - Information Technology e-Commerce

NBC Universal Orlando, FL

by following established Universal Orlando policies, procedures, training, and Team Member involvement activities. * Performing other duties as… Beyond.com


30+ days ago

Paramedic

NBC Universal Orlando, FL

* Providing timely documentation for each Team Member and guest completely, legibly and accurately; documenting the appropriate assessment and… Beyond.com


19 days ago

Software Developer

NBC Universal Orlando, FL

About Us NBCUniversal is one of the world s leading media and entertainment companies in the development, production, and marketing of entertainment… Beyond.com


30+ days ago

Internship - Tech Services Ride & Show

NBC Universal Orlando, FL

by following established Universal Orlando policy, procedures, training and Team Member involvement activities. * Performing other duties as… Beyond.com


11 days ago

Environmental Health & Safety Technician

NBC Universal Orlando, FL

* Investigating accidents/incidents and implements corrective measures. Utilizing audit tracking system to ensure… Beyond.com


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  1. 4 people found this helpful  

    Universal Orlando's attractions operations priorities are backwards!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Attractions/Operations Supervisor in Orlando, FL
    Current Employee - Attractions/Operations Supervisor in Orlando, FL

    I have been working at NBCUniversal

    Pros

    A branded name, respected theme park, good benefits package and perks.

    Cons

    As a former employee with the Walt Disney Company and many leaders in the service industry, I am very dissapointed with this companies culture, specific to senior management in theme park operations!

    The "value" of the supervisors is determined by their success with respect to administrative tasks rather than what is truly important: "guest service, team member development and satisfaction." Supervisors are recognized, rewarded and promoted, based on a monthly system of administrative tasks. They are very inundated with these tasks and require the majority of their shift be spent at a computer. The senior managers expect the supervisors to spend most their time doing park duty coverage and not at a computer or in an office; a bit too impossible to balance when given the amount of tasks expected! As a result, the supervisors have to work many extra hours beyond their shifts trying to play catch up. The end result: priorities are backwards, moral is poor and guest service suffers.

    There is also too much emphasis on disciplinary action and the senior managers encourage an environment of reprimand over the park radio. Discipline is something that should be done one on one, while praise should be offered in an open forum. Furthermore, senior management does not truly recognize the strong service performing supervisors and are more apt to point out their flaws. Meanwhile, the supervisors who excel at their tasks, but are rarely seen in the park or providing any service, are the ones who are applauded. Just another example of a backwards culture whose priorities are not in line with what creates success. Additionally, when the supervisors are not heard over the radio calling out flaws of team members, cleanliness or quality issues at the attractions, they are said by senior management to be "flying below the radar." Lastly, senior management review their leaders based on perception rather than concrete facts.

    Team moral is consistently down and the respect towards upper management continues to drop by not only the supervisors, but the front line team members and leads. Most of their senior managers have been raised in this culture since high school and are lacking a well - rounded working background. When supervisors from the outside come in, their ideas are not respected and often are treated like an outcast. Senior management tries to mandate an environment of "do it our way" and are not open to other ideas that might work.

    The operations senior managers are rarely in the park and have no idea what is truly happening. They are likely to walk the park once or twice a week at most and base their "perception" solely on what they observe. The majority of the time, they manager their team of supervisors from their office through a radio.

    They also hire high school gradautes to work duty manager shifts placing these inexperienced managers in charge of the parks. Where is the quality in all this?

    The Walt Disney Company and NBC Universal are truly nothing alike and this goes to show why Disney has more sucess alone just within park operations. Disney has created a culture based on guest service and satisfaction, whereas Universal values a task driven environment. I ask...what guest cares what happens backstage in an office?

    Advice to ManagementAdvice

    LEAD the expectation and go out into the parks and truly observe your supervisory teams and their people. Be highly visible to the team and the guest showing that you take an interest in the team members well being, development and delivery of guest service. Develop real objective opinions of your supervisory team through true observations and do not rely on perception and word of mouth.

    Disney employs an 80/20 rule. 80% with the guests and team, 20% admin. If you want to develop more success in what truly matters, then it is time to take a hard look at the amount of unecessary administrative work expcted of your supervisors. The guest experience is not made by what happens backstage in an office.

    Lastly, seek to hire competent, experienced supervisors who will deliver quality and last, even if it means offering the position to someone who may expect a little higher salary. It is always important and good for moral to promote from within, but the bench strength is very low and perhaps it is time to look externally. Some of the best supervisors this department saw were well-rounded with external experience and unfortunately were dirven out.

    No opinion of CEO

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