NCO Financial

NCO Financial Customer Service Representative Jobs & Careers

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30+ days ago

Customer Service Representative

Expert Global Solutions Quezon, Metropolitan Manila +2 locations

• Can successfully communicate with customers to gather information and learn about their needs and expectations • Collaborates with others to… Glassdoor

9 days ago

Call Center Representative

NCO Financial Pittsburgh, PA

Communicate with patients/clients/customers to attempt to negotiate payment on accounts and responsible to meet monthly goals through efficient and… Glassdoor

30+ days ago

Call Center Operations Manager

Expert Global Solutions Utica, NY

Manage operational activities for assigned client program(s) within company and client guidelines and policies. Manage, motivate, and develop front… Glassdoor

NCO Financial Reviews

116 Reviews
116 Reviews
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NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
9 Ratings

    Expect to be screwed over in the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Getzville, NY
    Former Employee - Anonymous Employee in Getzville, NY

    I worked at NCO Financial full-time (more than an year)


    Above minimum wage and was good experience to have to eventually get into a better job. Met some great people and made some great friends.


    Expensive yet crappy benefits. Training sucks initial 3 weeks is extremely boring and you don't learn anything you really need. You learn on the floor but then get yelled at for not knowing. HR doesn't help and when incidents are "investigated" it means management talks to HR on how they are going to fire you and not pay unemployment. Extremely picky on little things unless you're a favorite. Anything you say will be held against you in the managers office. Say you're frustrated about not getting trained on a new change- you'll be questioned about why you work there. Dress up on day when you were allowed to wear jeans? Next thing you know you're in the office being questioned "Why are you dressed up? Did you have a job interview today? Are you looking for another job?"

    Also- warnings are supposed to go verbal, written, final and then termination. Don't always expect that but do expect to have them to magically have warnings they gave you to have turned into a final. Without a doubt- management is faking documents.

    Advice to ManagementAdvice

    Shut down or fire all management and start over. The company is probably too messed up to recover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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