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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at NCO full-time for more than 8 yearsPros
Excellent Medical & Health Benefits Package for Exempt Staff.
Tenured Customer Service Agents were a Great Group to Work With.Cons
Exempt Staff Receive "Hourly" Pay but are Not Eligible to be paid @ Overtime Rate. (This Can't Be Legal).
No Professionalism in Senior Management Group.Advice to ManagementAdvice
Familiarity with Day to Day Jobs of Customer Service Reps. in order to Lead By Example.
Need More Product Knowledge.Doesn't RecommendNegative Outlook