NCR Jobs & Careers in Alpharetta, GA

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18 days ago

Product Quality Engineer

NCR Duluth, GA

& KEY AREAS OF RESPONSIBILITY: The Product Quality Engineer is responsible for a clean launch and continuous improvement of the quality of NCR… Beyond.com


7 days ago

Software Quality Engineer

NCR Duluth, GA

& KEY AREAS OF RESPONSIBILITY: The Software Quality Engineer is responsible for a clean launch and continuous improvement of the Software quality… Beyond.com


7 days ago

Senior Software Fulfillment Consultant

NCR Duluth, GA

& KEY AREAS OF RESPONSIBILITY The Software Enablement Business area within the Enterprise Resource Planning IT Organization will enable NCR to be… Beyond.com


23 days ago

Multimedia Producer - Video/Film Exp Reqd

NCR Duluth, GA

We’re helping our customers respond to the demand for fast, easy and convenient transactions with intuitive self-service and assisted-service… Beyond.com


15 days ago

Business Analysis Consultant

NCR Atlanta, GA

The Business Analysis Consultant is primarily concerned with compiling a forward looking plan based on the collaboration of Sales, Marketing… Ivy Exec


20 days ago

Software Engineer I

NCR Atlanta, GA

& KEY AREAS OF RESPONSIBILITY: A software engineer at NCR has direct impact on millions of lives every day. Transactions happening at restaurants… Beyond.com


19 days ago

Mobile Developer I

NCR Atlanta, GA

& KEY AREAS OF RESPONSIBILITY: Software Development- Mobile/Web Application Developer A software engineer at NCR has direct impact on millions of… Beyond.com


NCR Reviews

908 Reviews
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908 Reviews
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NCR Chairman, President & CEO Bill Nuti
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  1. 3 people found this helpful  

    Very Terrible company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Silver POS in Alpharetta, GA
    Former Employee - Technical Support Silver POS in Alpharetta, GA

    I worked at NCR full-time (less than an year)

    Pros

    Excluding the NCR Silver/Technical Support department, I think NCR as a company is probably a great company to work for. This is not a reflection of other departments within this company.

    Cons

    Terrible!! Terrible!!!! Management, Unorganized, and very Unprofessional, No actual training at all with the products just a powerpoint overload and you start taking calls your 4th or 5th day there,
    You are tier 1,2, and 3 no one to escalate cases to when you are stuck.
    When asking management for help you receive no answer but if you don't close the case you are the one that takes the heat
    No team meetings just strictly on calls all day so you never receive updates about new things changing with the system until someone calls about it and even you are unaware of these changes.
    Very Very High call volume because management refuses to hire new talent and will cuss and fuss at the team for having too many calls in the queue.
    The turnover rate is also very high so I wouldn't quit my job if I were you. Instead of investing time to properly train reps they will go through PRG (their temp provider) to hire new talent and fire the ones they have on the floor without giving any type of warning.
    There are only 8-10 reps working a 24 hour call center. If someone calls out you receive messages at 6 am. asking you to come in on your days off. If you decline to come in then you may be fired because they want to run you like a machine. You no longer have consecutive days off so your days off may be Monday and Thursday or other random days. The compensation is also not great for the work you actually do.
    No holidays No weekends you name the worst they have it.

    What makes this so bad is that they try to make a good first impression when interviewing you but will not speak to you when getting on the floor.

    Advice to ManagementAdvice

    If NCR can find professional Managers to run this particular department instead of the ones that came from TX. it wouldn't be as terrible as I've experienced or for other co-workers as well. The greatest leaders are the greatest listeners, well in this case they have a manager that think he knows everything but really has no idea. The morale was ruined when they started treating us like dogs to see how far they could push is over the edge.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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