Needle

  www.needle.com
  www.needle.com

Needle Jobs & Careers in Salt Lake City, UT

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Show:  All Results Last 7 Days
30+ days ago

Senior Web Application Developer – easy apply

Needle Salt Lake City, UT

Needle Inc. has a bold vision to bring the personal interaction and intimacy of a brick & mortar shopping experience to digital commerce. Our… Glassdoor


30+ days ago

Community Manager (German Speaking) – easy apply

Needle Salt Lake City, UT

Needle is headquartered in Salt Lake City, Utah. Needles management team knows how to scale workforces in the cloud, create and deploy gamification… Glassdoor


30+ days ago

Senior Product Manager – easy apply

Needle Salt Lake City, UT

Needle is one of the hottest venture-backed companies in the growing tech rockies region, with companies like Coach, American Apparel, Reebok… Glassdoor


30+ days ago

Director of Corporate Communications – easy apply

Needle Salt Lake City, UT

Building on the success Needle has had in a few short years, the company is looking for a seasoned Director of Corporate Communications to bring new… Glassdoor


30+ days ago

Senior UI Software Engineer – easy apply

Needle Salt Lake City, UT

Do you have new ways of thinking about architecture and elegant design? We share your passion for great code. If you wish your organization had more… Glassdoor


14 days ago

Regional Sales Director (ENT Accounts) – easy apply

Needle Salt Lake City, UT

Needle was built from the ground up to help brands and retailers improve their ability to deliver awesome online experiences that truly blow todays… Glassdoor


30+ days ago

Community Manager – easy apply

Needle Salt Lake City, UT

Needle is headquartered in Salt Lake City, Utah. Needles management team knows how to scale workforces in the cloud, create and… Glassdoor


30+ days ago

Web Developer / Solutions Consultant – easy apply

Needle Salt Lake City, UT

Needles vision is to be the most trusted enabler of authentic customer experiences. Our fundamental value proposition is that when customers have an… Glassdoor


30+ days ago

Territory Development Manager – easy apply

Needle Salt Lake City, UT

Needle was built from the ground up to help brands and retailers improve their ability to deliver awesome online experiences that truly blow todays… Glassdoor


30+ days ago

Quality Assurance Engineer – easy apply

Needle Salt Lake City, UT

Do you have a strong understanding on how to verify customer facing functionality, as well as backend systems for measuring codes effectiveness? If… Glassdoor


Needle Reviews

16 Reviews
2.7
16 Reviews
Rating Trends

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Morgan Lynch
6 Ratings
  1. 2 people found this helpful  

    Fun job, terrible leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Needler- Live Chat Customer Service in Salt Lake City, UT
    Current Employee - Needler- Live Chat Customer Service in Salt Lake City, UT

    I have been working at Needle as a contractor (more than an year)

    Pros

    You can pick your own hours, you earn points for free gear for the company you contract with. You can also earn points for other fun things like Kindle, ipads, xbox, etc. The other chat agents are for the most part really awesome and fun people to work with. Working from home is also a huge bonus.

    Cons

    Needle touts itself as "fansourcing", meaning taking super fans of a company or brand and having them chat with customers about the product. However, just because someone loves a particular brand does not make them an automatic sales person, nor does it make them awesome customer service agents. The idea is sound, but there is extremely poor communication from management to the Needlers (contractors). Also, there are many falsehoods told to Needlers as well. After working there for nearly two years, when the company dropped Needle as a chat support provider, displaced Needlers were told they would be given priority for new opportunities, and that has not happened. Nor has there ever been information given about that or any thing else. Emails to anyone at the main offices are not answered on any subject. The level of customer service Needle wants given in chat to the companies they contract with should be the same level or higher that Needle gives to their contractors/Needlers. If you are looking for a company who values you as an employee and wants you to grow with them, Needle is NOT it.

    Advice to ManagementAdvice

    In order to be successful and not lose companies/contracts as you have, it is important to give consistent detailed communication with the people on your front line, the Needlers. They are the face of the brand they chat for, the face of Needle itself. Creating and fostering loyalty f Needlers for Needle itself will keep your company going and your existing and future contracts with different companies/retailers sustained and viable. Being forthcoming with information on a more timely basis and NOT just saying what you think the Needlers want to hear will also perpetuate loyalty and longevity. Investing time and money in contractors who are superior sales and customer service people and then just letting them drop to the wayside is poor business management. Bringing on new inexperienced people in lieu of your seasoned contractors is wasting time and money.

    Doesn't Recommend
    Neutral Outlook

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