Neiman Marcus – Walnut Creek, CA
Luxury. For over a century, The Neiman Marcus Group has defined luxury retailing catering to an affluent, discerning and educated client. Today, as… Job Board
Neiman Marcus – Washington, DC
Sales Associate position is a 40 hour per week draw vs. commission job. Excellent customer service skills are… Neiman Marcus
Neiman Marcus Group – Washington, DC
Sales Associate position in Gift Galleries is a full-time position tht requires excellent customer service.… Neiman Marcus Group
Neiman Marcus Group – Washington, DC
Full-time Sales Associate position in women's CUSP department. Job Duties Sales Associates must provide excellent customer… Neiman Marcus Group
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I worked at Neiman Marcus full-timePros
If you love fashion, then this is a great environment for you. One of my favorite things about working here was getting exposed to so many different brands in so many different areas of retail. NM does a great job about vendor education because reps are constantly coming in to talk about their product or show you how to use something. If you are interested in learning about a wide variety of labels or learning how to sell different types of products, this is an excellent place to go. The potential to earn money is unlimited because you work on commission (the rate varies by department. for example, Shoe's gets 10% but CUSP is 6%). The benefits are also really great, unlike other retail companies I have worked for. I really loved (most) of the customers who shopped there. I think it is a stereotype that the very wealthy are mean. I made a lot of great relationships with clients and really enjoyed helping them. I also loved that they give you iPhones (beyond the obvious reason that you get a free phone) because it really did make the whole clientelling process easier and more effective. I believe more companies in the future will be following NM in this regard. Finally, there is always something going on, whether it be an event or a trunk show or even a famous designer visiting, so even if there is nothing going on in a particular day you always have something to look forward to. I really enjoyed our events and getting to meet really interesting designers and brand reps.Cons
The commission sounds great, and they really sell it to you when you are hired, but there are so many returns. Unfortunately, in a store like NM, there are a lot of people who are shopaholics and buy just to buy. There is always, always stuff coming back, even for the top sales associates. This makes it really difficult when its payday because one week you can have a stellar check because you sold that piece that was $$$. However, a month later that piece comes back and your next check is -$.
Returns are just a part of retail, so I could look past this, however, I just could not get past the store environment. Everyone is a shark, out for themselves. If you are a shark, good for you, apply here. But you better be the biggest, baddest shark or else you will get eaten alive. People steal your sales, steal your clients, and do whatever to get that $. Especially during the slow season when it is s-l-o-w and all those returns roll in. Management seems to ignore the fact other associates try to sabotage each other because they believe that competition creates more sales. However, I was under the impression teamwork built sales. Nope. Don't even ask your fellow associate to help you with something because either; A) they just will ignore you or B) they will then claim they deserve part of the commission. After weeks of dealing with outrageous sales-stealing behavior, being hazed by my fellow employees, and over hearing gossip about myself, I complained to my manager who told me, "greed is good" and that I needed to "want it more". Any time I asked for advice all I was told is to reach out to more clients and ignore the other associates and just sell. That is all well and good, but it is really hard to go to work everyday when everyone is mean to you.Advice to ManagementAdvice
If you want to improve sales, you need to work on improving your staff. It would be really helpful to try and create a more team-friendly environment instead of an out-for-yourself mentality. Everyone would be happier, and thus the environment would be more upbeat. Customers sense that we are all unhappy, which is probably why they always thought everyone at NM is stuck up. Its not because we are talking about the customers behind their back, its because everyone is busy trash talking their coworkers and a customer came along and interrupted it. Not to mention, it is easier to build a sale when someone helps you out, instead of constantly worrying someone is going to steal it from you or yell at you because 'they saw the customer first".
Also, there needs to be more of a presence and coaching aspect from the manager. Brand knowledge is great, but there needs to be more time spent on personal development.
Also, there needs to be a serious come to Jesus moment in regards to the handbook. Some associates (the ones who make the top $ or the ones who has been there the longest) get away with murder, while the other associates constantly are looking over their shoulder feeling like they will be punished. This is not the way to run a business. Rules should be applied evenly across the board, or else don't make rules. For example: management cracked down on dress code and said sneakers were not allowed. However, an associate who had been there for years wore Chanel sneakers, and this was ok. Just because they cost $$$ doesn't mean they are not sneakers!!!Doesn't RecommendNegative OutlookNo opinion of CEO