Neopost USA Jobs & Careers in McLean, VA

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Neopost USA Reviews

43 Reviews
3.1
43 Reviews
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Dennis P. LeStrange
21 Ratings
  1.  

    Retention Sales at Neopost Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention/Sales  in  Carrollton, TX
    Former Employee - Retention/Sales in Carrollton, TX

    I worked at Neopost USA full-time for more than 3 years

    Pros

    Great support from team members and management, flexible time-off policies, great compensation packages, effective training courses, energetic instructors, cool website and products, great work culture and environment

    Cons

    Way too many systems to navigate through to complete a normal job task, very short lunch breaks, lack of consistency between brands, there were no initial hands-on product training, customer service from third parties reflected badly on the company, not a lot of room to move up from position, management had several teams to handle and often overlooked the retention team until later (it got better after addressed)

    Advice to ManagementAdvice

    Getting all the systems integrated into one program would be extremely helpful. Also, being the nature of retention (at Neopost) being very demanding and stressful (sometimes dealing with irate customers), try training your team with the intent on moving them up to an inside/outside sales position so when they are ready to move up in the company, they can do so with confidence. Focus on one team at a time. If you invite the team to your church, be a Christian inside and out of the work place regardless of work status.

    Recommends
    Positive Outlook
    Approves of CEO