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13 days ago

Front End Developer - CMS Manager

NetCracker Technology Waltham, MA

• Create and develop cutting edge digital experiences by optimizing NetCrackers content management system and other third-party software programs… NetCracker Technology

30+ days ago

Technical Manager

NetCracker Technology Waltham, MA

NetCracker Technology ( is looking to hire a Technical Manager to join our growing company! This… NetCracker Technology

30+ days ago

Technical Manager

NetCracker Technology Toronto

NetCracker Technology ( is looking to hire a Technical Manager to join our growing company! This… NetCracker Technology

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NetCracker Technology President and CEO Andrew Feinberg
Andrew Feinberg
191 Ratings
  • Ex-Convergys IMG Employee In US

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NetCracker Technology full-time (More than 10 years)


    The salary was competivive, although the removal of the 401K match was a "hidden" pay cut. The company seems to be performing succesfully, but information comes via a quarterly newsletter from the CEO and as such is not independent.


    The transition when taking over Convergys IMG was executed horribly. After initially being told there would be no layoffs "because employees were only released for performance reasons" we received contradictory reasons why 50% were laid off in the first 2 years. The real reason was to transfer responsibilities from US-based staff with typical US compensation and benefits to resources based offshore or resources continually rotated in and out from Russia and India to effectively replace permanent positions here in the US. The purchase of Convergys IMG was more for access to the US client base than the US workforce. This led to widespread demoralization and antagonization of the US staff that NetCracker eventually decided to keep. Although growth opportunities were promised, they seemed to only exist for offshore resources to expand their knowledge of products originally developed in the US; not for ex-Convergys IMG staff to expand their knowledge of NetCracker products developed overseas. The complete evicisceration of Convergys IMG management left employees reporting to people they had never met and/or had little contact with (since the supervisory employees' main job was to do something else entirely). Lack of communication/transparency and flat management structure leads left employees uncertain as to who they were supposed to take work instructions from and who was involved in rating their performance. I didn't receive a performance review that explained my ratings in three consecutive years. The only time that senior management visited my office, they did not provide helpful answers to employee questions and (with one exception) came across as insular and arrogant. There was a complete clash of cultures that still has not been addressed.

    Advice to Management

    Take steps to bridge the gap that has developed between US-based staff that don't work in Waltham HQ. Listen to what they have to say and address their concerns with sincerity backed by action.

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