Network For Good – Washington, DC
Network for Good is seeking an experienced payment specialist with excellent communication skills. The Senior Operations Specialist provides critical… Monster.com
Network for Good – Washington, DC
are: • Manage assigned accounts and drive engagement, retention and success with customer base by delivering wow customer experiences • Increase… Network for Good
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- Doesn't Recommend
I worked at Network for Good full-time (Less than a year)
NFG has a socially vibrant, casual office. The atmosphere and people are great. Technically, you are working to help nonprofits, so if you can remember that it helps a bit...
This company is growing too fast for its own good. They look to the next big thing without even thinking about what they've accomplished so far, and never stop to think about how big changes trickle down and affect daily processes. They claim they're about "unleashing generosity," yet their focus is 100% acquiring new sales. The lack of planning and business acumen stems directly from leadership and their inability to understand the daily workflow of the non-sales teams, and just how overloaded those teams truly are. With absurdly unrealistic sales goals and an ever growing sales force come hundreds of new nonprofit customers per month, who other teams are not equip to assist in the way said customers are led to believe. Until they understand that balanced growth is not just an idea, but an absolutely necessary task, there's no way to retain these customers and provide them the service they deserve. To add insult to injury, the understaffed teams are paid at a disgustingly low rate. Unless you are looking for a sales role, or are at the entry-level and fine with a $35k salary for an exhausting workload that goes unappreciated, this is not the place for you. It becomes tiring day in and day out to watch the sales team receive raises, perks, bonuses, and all the overall praise, while every other team is completely ignored and provided absolutely zero room for growth. NFG has a convoluted, nonsensical organizational structure, and they simply seem to make it up as they go. You are constantly "proving your worth" and will never be compensated at a competitive rate. NFG is pretty much a full on software sales company, yet sub 40-50k salaries are the standard aside from a sales role, or someone at the Director role & above.
Advice to Management
Slow your roll. Appreciate and invest in your ALL of your talent. Remember that you claim your mission is serving nonprofit organizations, not racking them up as new sales and looking at them purely from a revenue standpoint.