NexxLinx Jobs & Careers in Orono, ME

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NexxLinx Reviews

20 Reviews
20 Reviews
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Recommend to a friend
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Craig Mento
6 Ratings

    Poor hiring decisions and low morale on TWC

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    Former Employee - Retention Agent  in  Orono, ME
    Former Employee - Retention Agent in Orono, ME

    I worked at NexxLinx


    Due to exceedingly low morale, there's very high turnover for TWC retention - and so they're always hiring. Got a pulse? You're hired!


    Expectations constantly change, there's no consistency to quality assurance mandates, and mandatory overtime gets called on a regular basis since - ironically! - the TWC retention department can't retain agents. Everyone with a half-decent brain is going to Verizon, because biweekly "cookouts" are no substitute for being treated like a human being. It's well-known that management is having such difficulty holding onto people that they just yesterday demanded all their (admittedly salaried) supervisors work a full shift on the phones on a Saturday, regardless of whether or not they had pre-approved vacation time or a scheduled day off - the only incentive being punishment by way of firing if you don't show up. All this in addition to a new dress code that'll require all lower-level employees to dress in "business casual" within a month - as if people working for $8.50 and $9.00/hr have money to spend on clothes suited for jobs that pay twice as much! If you're reading this and thinking of applying to the TWC retention contract in Orono, just run. Run for the hills.

    Advice to ManagementAdvice

    Seriously, get a grip and stop biting off more than you can chew. Don't take on higher call volume until you have a sufficient number of *qualified* agents to handle the workload. Stop treating the quality people you *do* have like idiots, and definitely stop making demands that take away people's scheduled vacation days, as that's a real morale-killer. To the HR department: shame on you. Can't find enough qualified agents? Then don't hire the dregs of humanity! Unless you *like* hemorrhaging trained agents, in which case great job, keep it up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO