Nilfisk-Advance

  www.nilfisk-advance.com
  www.nilfisk-advance.com

Nilfisk-Advance Jobs & Careers in Plymouth, MN

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14 days ago

Account Manager - Viper

Nilfisk-Advance Plymouth, MN

1. Outbound Calls to cultivate Account Relationship Management a. Contacts a predefined list of Dealers, a minimum of 14 calls per day b. Asks how… Glassdoor


4 days ago

BI ETL Developer

Nilfisk-Advance Plymouth, MN

include managing the overall ETL system, monitoring ETL health and improving standards for ETL development. The ETL Developer will participate in… Glassdoor


Nilfisk-Advance Reviews

16 Reviews
2.9
16 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jørgen Jensen
11 Ratings
  1.  

    Terrible work life balance. Poor Upper management and HR Dept. offers no support for the little people, only the big.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Department in Plymouth, MN
    Former Employee - Customer Care Department in Plymouth, MN

    I worked at Nilfisk-Advance full-time (more than 3 years)

    Pros

    New President hired a year ago whom seems like he honestly cares about all of the employees big and small.

    Cons

    Employees are treated like disposable commodities.
    Management and team leads are poor at best. Mean, cliquey, unappreciative of hard work done, an unsupportive team lead staff and a major lack of respect of the employees. Overworked employees assigned unrealistic amounts of work to be completed each day. A huge employee turnover in the Customer Care Department. Always short staffed making for a very stressed and unhappy work environment. Hard to use your vacation time and requests for time off are often denied.
    Very behind in technology, applications, systems and very little training of new staff. Systems, phones and printers go down for hours at a time every day making it difficult to help the customers with their requests in a timely matter without falling behind.
    2014 Health and Dental Insurance is majorly changing and are no longer considered "good" benefits. Think high deductibles, premiums and paying 50% of all bills.
    Huge changes made all of the time in the Customer Care Department. Desks are always moving, teams being restructured, your reporting team lead changes often, management and jobs moved around, assigned daily duties change hands a lot and major processes and procedures are changed every day. Providing a very uncertain and unstable work environment.
    No advancement opportunities and most promotions are given to the favorites, not the most qualified.
    Large disconnect between management/leads and employees.

    Advice to ManagementAdvice

    Consider the employees feedback, concerns and opinions on certain issues that will warrant a huge change for the department before making it. There is a danger in seeing employees as disposable commodities who can be tossed aside and replaced with ease. This is the reputation Nilfisk-Advance Customer Care Department and the HR Department has earned and proven. Respect is earned and not demanded because of a title. The hardworking dedicated and loyal employees earn it every day but management and lead staff demand it without earning it. Be willing to get to the core of the massive employee turn over and make the changes to correct it. Provide a more stable work environment and better work life balance for the employees. Keeping the department fully staffed to avoid excessive amounts of work and stress on the employees left. Treat the employee like you are lucky to have them not like they are lucky to have a job with Nilfisk.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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