Nordstrom Rack

  www.nordstromrack.com
  www.nordstromrack.com

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Nordstrom Rack Reviews

255 Reviews
3.5
255 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Blake W. Nordstrom
136 Ratings
  1. 1 person found this helpful  

    Lots of Changes = Decline in Work Satisfaction at Mission Valley Rack

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate- Rack in San Diego, CA
    Current Employee - Sales Associate- Rack in San Diego, CA

    I have been working at Nordstrom Rack part-time (more than 5 years)

    Pros

    Benefits and 401k available after you've worked enough hours, discount on merchandise, decent pay for a retail job, diverse group of people working there.

    Cons

    The #1 problem in this store is that there are NEVER enough people working, it's also very disorganized and inefficiently ran. Since the launch of mobile checkout, it has become increasingly more stressful as more responsibility is shifted from Customer Service (the people who are solely responsible to ringing up customers and opening rewards), to the floor associates, who are responsible for ringing up customers, opening rewards accounts, running go backs, finding merchandise for customers, stocking the floor and back stocking , sizing merchandise, finding search and sends, running the fitting room, measuring customers, helping customers at the jewelry/watch counter, answering questions for customers, buffing and stretching shoes, etc. The Customer Service team is always shorthanded and constantly needing help with the line.

    There is way too much focus on opening rewards accounts and very little on the every day running of the store.

    Advice to ManagementAdvice

    There needs to be more Customer Service Reps on the floor to ring guests so that things can run efficiently. Please stop playing the recording that anyone with a green shirt can ring them up "on the spot." It has created a culture where customers see you helping someone and they expect to be rung up right away. It makes the person that you're currently helping uncomfortable and feel rushed, it happens everyday. Also, there will be times when there are 2-4 people ringing in a department and a customer will approach the ONE person who is not ringing but desperately trying to clean the floor because they want to be rung up. Each team should have at least one person whose responsibility it is to clean the floor and help guests and this person should not be wearing a green shirt or required to be part of mobile checkout. The floor is a mess every single day and we struggle to maintain some level of cleanliness and organization, which is difficult because we are so busy ringing up customers. When mobile checkout began, there were people wearing blue shirts and there were also a lot more Customer Service Reps. Now that most customers know about mobile checkout, 1/2 of the CSR team has been let go and everyone on the floor is required to wear a green shirt...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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