OfficeMax

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Roland Smith
135 Ratings
  1. 1 person found this helpful  

    Nonmanagement positions are great only if you're in school or serve as supplementary income.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Impress Associate in Austin, TX
    Current Employee - Impress Associate in Austin, TX

    I have been working at OfficeMax full-time (more than an year)

    Pros

    I've worked in 3 different retail locations, as a print center employee in two of them. Hiring process was fast, especially with prior experience. Flexible scheduling as long as you get your requests in early, decent and considerate management depending on the store, commissions available, awesome coworkers and a low turnover rate in well-managed stores.

    Cons

    Well, it is retail and therefore the customer is always right, even when the customer is wrong.

    Skill levels in the printing department are highly variable as it is an entry-level job with on-the-job training, often in a trial-by-fire fashion wherein you're tossed into the mix and allowed to sink or swim. There is a LOT to learn. Some customers will become accustomed to a highly able employee and get very upset if another's skill level isn't on par - which is often, especially since most floor associates and even managers will have a limited ability to run the department.

     When you're a full-time employee, you are barred from having any scheduling restrictions and the pay is too low to be livable unless you're in management. We are open every single day except for Christmas. You have the option of working in the middle of the night on Thanksgiving for the blessing of not having to open at 4am on Black Friday, but you will still have to close that night.

    There is an overbearing amount of pressure put on you. You'll have a whole ton of projects to complete, 5 customers waiting for service because, for the most part, there's only one person in the print department at any given time and only one computer to work with so that even if you get help, half the people still have to wait and everyone wants to spend a half hour with you, and THEN you have to pitch any applicable extended warranties while checking out (less so in printing, and the commission for most of it is almost negligible), THEN make sure that if they aren't members of the convoluted loyalty program you try to sign them up while explaining the (few) benefits, THEN make sure that you offer at least one or two of the many services (GoDaddy, credit card processing, payroll processing, cloud storage), THEN attach to their ticket and advise them of the free PC health check (sorry, no Apple products or mobile devices), THEN circle the activation code for their new loyalty card, THEN circle the survey code and write your name on the receipt so you can get a small pat on the back if they do it and mention your name, all while your next 4 customers are tapping their feet waiting to receive service. Every time.

    Prices are high, even with the sliding scale of an employee discount - 30% for computer services making them almost affordable if you're not at all computer savvy, 20% for snacks, 10% for general supplies, furniture, and print services, and 5% for electronics EXCLUDING computers. They want you to charge a minimum of $30 just to show someone a keyboard shortcut, which is not commissioned. They want you to charge $1.10/min for any amount of setup/typing time which is also not commissioned, regardless of how much work you put in.

    Since the merger happened, tasks have been handed down to store-level management to enact ridiculous metric-building exercises like daily employee observations/reviews that then require them to dissect every aspect of your customer service, ultimately taking time away from your customer service and having you recite a daily commitment to excellence and boosting numbers every time you clock in. The old DM was very friendly and made sure he knew every associate personally (LOVED YOU S.M.!), and the new DM has never so much as said a single word to me in the 4 or 5 months that he's had this position. I don't even remember what he looks like.

    Advice to ManagementAdvice

    Please take some of that high profit you're making in your print departments and re-invest it so that there's more coverage, and more ability to take care of multiple customers at once. Be a little more forgiving if we aren't offering every single service and program under the OfficeMax sun when we have a line of customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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