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30+ days ago

Sr. Director, Customer Fulfillment Strategy

Old Navy San Francisco, CA

The Sr. Director Customer fulfillment will be responsible for the customer fulfillment strategy… Old Navy

30+ days ago

Director Field Communications

Old Navy San Francisco, CA

• Managing the communication process for all store/field operational and cultural communications. Ensuring consistency of message and voice, optimize… Old Navy

30+ days ago

Product Manager II, Global Distribution Operations

Old Navy Groveport, OH

position will interface directly with all levels of the Gap Inc. organization with a… Old Navy

30+ days ago

Assistant Store Manager of Merchandising (Unassigned) Old Navy

Old Navy San Mateo, CA

When you work at Old Navy, you’re choosing a different path (and a pretty awesome one at that). We believe that style and quality should be… Old Navy

30+ days ago

Senior Accountant

Old Navy San Francisco, CA

• Act as point of contact for Financial Accounting and Reporting team, responsible for identifying and communicating key issues, opportunities,and… Old Navy

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Old Navy Reviews

1,644 Reviews
1,644 Reviews
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Old Navy President & CEO Gap, Inc. Glenn K. Murphy
Glenn K. Murphy
431 Ratings

    A lot of mis-communication, disappointing overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Staff Position, Holiday Staff, Temporary Work in Louisville, KY
    Former Employee - Seasonal Staff Position, Holiday Staff, Temporary Work in Louisville, KY

    I worked at Old Navy


    They immediately signed me on two days after my interview.
    Starting pay was between $8.25 to $9.00 per hour.
    Began with steady hours the first 2 weeks.
    Was a flexible schedule.


    Had to attend several 'pre-start to job' courses to gear you up for the position. These were poorly recorded videos, they didn't really address how to interact with customers or deal with aspects of the position.
    After my first 2 weeks the schedule I had hoped to keep was cut in half, I barely went in after that for even one day a week.
    I "thought" I was hired as a sales associate, with room to learn on the sales floor and cashiering. Instead I was literally sent to the changing rooms area. I spent every shift there, under a blaring loud speaker. I was never ever able to complete my task of folding the mountain (it literally came to my knees) of clothing and getting it ready to be stocked back on the sales floor. They always had a 'family' changing room blocked off with piles of clothing up to my knees - it never was properly attending to or put back on the floor in a timely manner.
    The managers (I had two) had very poor communication skills. Between them both unable to decide on my actual working hours and shifts, I went from a nice 12 hours a week to barely 4 hours every two weeks. When I left my position, since it was a seasonal job, they had 'lost' my last pay check. Someone spent 30 minutes finding it in the back - I highly suspect they honestly had to print it out. And only one manager knew of my departure date, the other still had me listed for rare hours on their schedule.

    Advice to ManagementAdvice

    Better communication between management and staff. Be honest about what the position will cover. Had I been told "we need someone to fold clothing for that shift" I would have declined - but other more shy staff perhaps would have excelled in such a position. They needed to seriously address the lack of hours for seasonal, I understood regular staff got the main hours - but I felt lied to when they were cut and I had been told it would be 12 a week.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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