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OnCue Express Photos
RecommendsNeutral OutlookApproves of CEO
- Work/Life Balance
- Culture & Values
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- Comp & Benefits
- Senior Management
I worked at OnCue Express full-time (More than 3 years)
Their pay is pretty high for an hourly job and raises come quickly. You're allowed to work at other stores for overtime without issue, so you can make extra money if needed. It's fast-paced, so you're never bored. You'll get to know the regular customers, which makes the job really fun. The first store I worked at had the absolute best manager in the entire company. I loved working for her and I still hold every manager I have to her standard to this day. She stood up for her employees to senior management and allowed us to have breaks, which never happened in any other store where I picked up a shift. I didn't work for OnCue, I worked for her.
There were no other benefits besides the advertised fountain drinks and you don't get any set breaks over the course of an 9 hour shift. I would get scheduled to work alone for an entire shift sometimes at smaller stores and it was difficult to even find time to use the restroom. I got promoted out of my original store to be an assistant manager and the manager I worked for at the second store was pretty much worthless. She was extremely lazy and rude to her employees. I reported a very disturbing sexual harassment issue with a vendor and she basically just asked me "Were you really that offended?". Totally unprofessional. Also, ll managers are supposed to make their schedules for 3 weeks in advance, but she sometimes wouldn't even make the one for the following week until the Sunday before it began. Although, she had such a bad turnover rate that there would have been too many holes for a 3 week schedule most of the time anyway. I probably would have stayed with the company for many years, but this manager was so unbearable that I left the company entirely after only 6 months. So, beware your manager.
Advice to Management
It can feel a bit inhumane to never receive a break. I know meal breaks are hard to schedule, but everyone should at least have 15-30 minutes to sit down and regroup. Also, it might be beneficial to survey your clerks to get a better idea for how your managers are performing. Some of the managers who have been there for years really have no business managing people.