Orchard Supply Hardware
Orchard Supply Hardware, LLC - – Concord, CA
The Front End Lead will perform all the necessary duties to accurately, efficiently, and professionally manage his/her assigned area of… Glassdoor
Orchard Supply Hardware, LLC - – Moraga, CA
The Paint Sales Associates are the go-to person in the store for our customers looking to add a little color to their lives. They will assist… Glassdoor
Orchard Supply Hardware, LLC - – San Leandro, CA
Orchard Supply Hardware has deep roots in California. Founded in 1931 as a farmer’s cooperative in San Jose, California, Orchard has grown to be… Glassdoor
Orchard Supply Hardware Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Orchard Supply Hardware full-time (more than 3 years)Pros
Employee comradery and loyalty (4 of my coworkers have been with company at same location for 20+ years), genuinely respectful clientele, store management team is reasonably fair, accommodating, and usually shows gratitude for good work. Morning meetings keep crew updated on sales, changes, atta boys, and promotions.
Management is accommodating with needs and scheduling, and I feel that they would do more than they can if they could.Cons
PAY: Not even close to what it should be for the knowledge and physical labor needed for the position. Don't expect any cost of living raises or any raises or bonuses for that matter. And no consideration if you reside in an area with above-average cost of living.
Overloaded Workload: Corporate driven payroll hours cut, leaving less bodies on the sales floor than needed. One person can be expected to cover 3 or more departments at any given time.
Too much work to be done and not enough people to do it: gone are the days of an actual "STOCK CREW"
Club Orchard: Enrollment is a customer choice, yet staff gets penalized when signup percentages are down.
Benefits: Only for the minimal FULLTIME Employees, premiums were so high I had to decline them myself.Advice to ManagementAdvice
This is for the Corporate People: District Managers, Buyers, Marketing,etc. Not my Store Manager or Assistants:
1. Club Orchard: Do not penalize our staff for lack of new memberships! Some stores are in smaller cities and have exhausted any new possible enrollments and/or there are just some customers who won't budge and are sick of us asking. We could get more enrollments if we didn't require email.
2. If you want us to C.A.R.E. and provide "Legendary Customer Service", you need to stop taking payroll hours and dumping extra workload on already exhausted and underpaid staff. We can't C.A.R.E. and provide "Legendary Customer Service" to everyone if ONE PERSON is covering Hardware, Plumbing/Electrical, and carrying the Nursery Phone, which rings excessively.
3. Districts: Focus on your problematic stores and stay out of the ones that are productive. Obviously, we are doing something right and you don't need to keep stopping by and stressing out my boss and nitpicking little things that cannot be fixed at the moment because the only staff capable of fixing it is "Providing Legendary Customer Service" and can't get to dusting a shelf.
4. Before discontinuing a product, please research where product sells, and maybe ask a few employees who actually are on the sales floor selling it, before making a decision.
5. Nursery: Please quit the push orders and then blame us for high markdowns! Markdowns would be significantly less if we had more control over what we get. Just because it's flying out the door in Visalia doesn't mean that it will be profitable in Napa.RecommendsNegative OutlookApproves of CEO