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Knowhow Technican Area @ PCW Tottenham Court Road
PC World, Hove (Photo thanks to Geograph user Paul Gillet, Some Rights Reserved)
PC World (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)

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PC World Reviews

2.7
42 Reviews
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Recommend to a friend
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Sebastian James
13 Ratings
  • All over the place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Knowhow Customer Advisor in Exeter, England (UK)
    Former Employee - Knowhow Customer Advisor in Exeter, England (UK)

    I worked at PC World full-time (more than 8 years)

    Pros

    If you like a fast paced retail environment dealing with Customers and selling the latest techy products and all the accessories then you'll love it!

    Cons

    Not much structure. Often pressured into selling products. Unrealistic KPI's. Inconsistent training. Only real way to learn is to try on your own, mess up and hope someone spots it. Policies in place mean difficult conversations with customers. If your good then your expected to do everything, even if this task is way above your pay grade!. (As a customer service advisor i have had to run the store for weeks at a time, commit the payroll, generate rotas and even sacked someone before).
    More in the last 5 years there have been experiences where if you sell a 1 or 2 laptops with no extras (although this may just a be a blip in your day) you end up being told not to sell anything else that may affect figures that day and shoved on a till or smaller areas.

    Advice to ManagementAdvice

    Allow time for new starters to learn. I appreciate you may have customers waiting but all you are going to do is give those waiting customers an even worse service if the advisor doesn't know what they are doing.
    Also don't be afraid to jump on a till once in a while! They employees don't have 8 arms. We can only do so many things at once.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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