PC World

  www.pcworld.co.uk
  www.pcworld.co.uk

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Knowhow Technican Area @ PCW Tottenham Court Road
PC World, Hove (Photo thanks to Geograph user Paul Gillet, Some Rights Reserved)
PC World (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)

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PC World Reviews

37 Reviews
2.5
37 Reviews
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Sebastian James
10 Ratings
  1.  

    Worst experience ever

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PC World

    Pros

    10percent discount on products and services, lowest in the industry can't think of any positive but had to fill this section of the review .

    Cons

    Management treat colleagues like donkeys means you do the hardwork and they get all the benefits . There is no reward for your hard work and if you want a career growth please dont go there .Dixon retail doesn't even know what career growth is . They normally hire illtrained staff with no product knowledge and pay them pennies , rather then retaining experienced and knowledgeable staff ,feel sorry for customers .
    There is a myth that sales staff gets commission by selling add-ons on the laptop and other products . No sir, that's not the case . If you are not good at selling these add-ons you won't be able to keep your job so poor employees just pushing these add-ons just to keep their jobs and no wonder why they have done well in this recession . They are best in exploiting employees .
    Similarly, there are nearly 20 kpi which sales staff have to maintain and meet .failure to do that . You won't get any support rather store manager will see you the next day if not the last hour on the day .
    Yes dixon retail bringing life to technology but they are taking life out of sale staff . They hire you on minimum wage and try to keep you there for as long as possible and if you ask for it no matter how good you are . The pay rise conversation always ends up bitter .
    Oh have you seen those poor souls working on Sunday.and bank holidays dont get any extra pay anymore under new contracts . Old staff do get time and half on bank holiday nonetheless. There is catch tho if you are old staff and want to change your store location . You will be hired as a new staff thus loose your bank holiday extra pay .
    Finally . I wish I cloud write some thing positive about a company where I spend nearly a decade .but I couldn't find anything . However I did meet some wonderful people who are still my best mate . Thanks God I am out of that jail and praying for my mate to get free as soon as possible . One might wonder why I stayed that long .well I was a international student and job market is rough in The UK and since I was computer engineering I found is easy to survive due to my knowledge and sale skills . But guess what I never get promoted even tho I had more product and business knowledge than management .

    Advice to ManagementAdvice

    Please , please ,please listen to your sales staff , the colleague survey is just a joke . Most of the time floor manager are filling it and if they are not putting the data in they make sure you do what they want . There should be other way to judging employee satisfaction.
    There should be proper reward structure especially for minimum paid staff . don't get rich at the expense of poor staff .
    And retain your experienced and knowledgeable staff by giving them promotion and pay rise .
     Reduce Kpi and make realistic targets for sale colleagues .

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