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30+ days ago

Customer Service Representative

pccw Marikina City, NCR +2 locations

Welcomes customer and assist them on their respective department Let customer fill out application form and interviews them for qualification to get… Glassdoor

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PCCW Reviews

38 Reviews
38 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Richard T. K. Li
15 Ratings


    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR in New Philadelphia, OH
    Former Employee - TSR in New Philadelphia, OH

    I worked at PCCW full-time (more than an year)


    I liked the people I worked with.


    It was dark and dirty in the call center. Management was aloof when you had personal issues. It was all about the job. Customers were very rude. They think you work directly for the client, and expect to talk to the CEO when they don't get their way. They don't seem to realize you are the low man on the totem pole and have no say in the way the business runs. They pay peanuts.

    Advice to ManagementAdvice

    Should pay better. Should also do drug testing instead of just talking about it.

    Doesn't Recommend
    Neutral Outlook

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