PSCU

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  www.pscu.com

PSCU Jobs & Careers in Phoenix, AZ

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11 days ago

Infrastructure Svc Engineer III - Network

PSCU Phoenix, AZ

Plan, Research, develop and recommend Data Center solutions; Ensure technical solutions meet the needs of business such as speed, cost, performance… PSCU


21 days ago

Barista (parttime)

PSCU Phoenix, AZ

Operate and sanitize all equipment in a safe and proper manner Perform duties of the Receptionist such as answering phones and greeting guests, as… PSCU


11 days ago

Services Account Manager 1-Credit

PSCU Phoenix, AZ

BASIC FUNCTION Under general supervision, this position will serve as the primary point of contact to manage existing credit programs and related… PSCU


10 days ago

Fraud Detection Representative

PSCU Phoenix, AZ

include placing outbound calls, respond to inbound calls, and analyzing debit and credit card transactions in order to identify potential fraudulent… PSCU


4 days ago

Client Service Account Manager 1- Debit

PSCU Phoenix, AZ

Under general supervision, this position will manage a portfolio of National Account credit unions that utilize PIN/Signature Debit, ATM and PrePaid… PSCU


3 days ago

Contact Center Representative II (Arizona Member Services)

PSCU Phoenix, AZ

This position will be located out of our Phoenix, Arizona office. This position requires that you successfully pass an assessment test as well as a… PSCU


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PSCU Reviews

116 Reviews
2.9
116 Reviews
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PSCU Michael J. Kelly
Michael J. Kelly
71 Ratings
  1.  

    You will be in for a rough ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Phoenix, AZ
    Former Employee - Call Center Representative in Phoenix, AZ

    I worked at PSCU full-time (more than 3 years)

    Pros

    Pay is decent
    Nice location
    Health benefits and 401k opportunity
    Covered parking
    Free gym
    Cell phone discount with Verizon
    Some of the supervisors try to be supportive
    Co-workers are generally friendly
    Lots of overtime opportunity
    Quick, easy money

    Cons

    The company does not care about their employees. Since the former CEO passed away, all this company cares about is making money. They now outsource to a 3rd party company that has horrible hiring standards. Most of those representatives are lazy, rude and don't care about their job. The ones that get hired for the actual call center leave before their probationary period is over because they can't stand it.

    Most of the supervisors are lazy and can never be found on the floor. When you ask for help, all they do is moan and complain. They much rather sit at their desks and pretend to do work. If you try to let someone know something is wrong with one thing or another, is swept under the rug until a credit union complains. Procedures are constantly changing and you are marked down if you don't follow the procedures. You can be marked down one call for your tone even though you handle each call the same it just depends on which QA rep listens to your call.

    To get a bonus you must do well in handle time, QA and schedule adherence. If your call puts you over your break or lunch though, they will not adjust the time so you are penalized for staying on the phone and assisting the member. Which also affects your handle time. The handle time expectations are a joke. If you want to be a rep who helps your members in every way you can, don't expect to make handle time. You may have to call help desk for assistance or to transfer to them for a supervisor call or procedure but because they are short handed, their wait time can be 5+ minutes, so that I'd also tacked onto your handle time.

    Some of the help desk reps have no idea what they are talking about and if they give you bad information, you have the potential to be the one marked down unless you remember exactly who gave you the bad info. They also argue if you need to give them a call for one reason or another. A few are so condescending and rude, it's more beneficial to you to hang up and try for another rep.

    Promotions are a joke. Supervisors hire their friends or they choose to hire from the outside. Both situations which have come back to bite them but that doesn't stop it from continuing to happen. If there isn't a "friend" to hire then your promotion hangs solely on your interview skills. You may have a glowing resume and are a seasoned rep who knows the job but they will promote a rep who has been there less than a few months because they are better at facing a group of the same lazy, rude supervisors on the floor. How does it make sense to have other supervisors interview for the same position they are in. They are only going to approve people they will want to hang out worth and not do work rather than someone who will get work done.

    The coffee is AWFUL! They spent all this money on a coffee bar that used to have delicious drinks. Then they decided to shove "health matters" down our throats so now all you have burnt bitter coffee and tasteless smoothies. The "market" consists of over priced junk food and only a select few healthy items that everyone can enjoy, which are also overpriced.

    Advice to ManagementAdvice

    Start actually caring about your reps. You are losing great reps because they care, but no one else does.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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