PSD Group

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28 days ago

Change Analyst - Operations - Leeds - £25,000 - £33

PSD Group Leeds, England

As a Change Analyst will provide project support to change that span sites in Leeds, the South East and Scotland. The prime focus of this role will…

30+ days ago

Assistant Quantity Surveyor, Property and Construction

PSD Group Kent, England +2 locations

• Prepare budgets and monitor through to completion of works. • Negotiate with subcontractors and…

30+ days ago

Head of Customer Experience

PSD Group London, England

Great team management is extremely important. Managing a small team of direct reports, who in turn will both manage customer services and fulfilment…

4 days ago

Senior Contact Centre Manager - East Midlands - £65,000-£75

PSD Group Corby, Northamptonshire, East Midlands, England

The role will be to deliver exceptional Customer Service and Customer experience across a site of c.300FTE. This will include managing daily…

15 days ago

Senior Operations Team Leader - London - £40,000 - £45

PSD Group London, England

As Senior Operations Team Leader, you will support the Contact Centre Manager in the recruitment, coaching and successful development of the team…

30+ days ago

Bid Manager - Outsourced Health Services

PSD Group Birmingham, England

The role also provides general marketing support to the wider business. It also involves leading a small bid team, working with colleagues and…

30+ days ago

Head of Webchat / Messaging

PSD Group Newcastle upon Tyne, England

This position is a once in a life-time opportunity and we are looking for individuals in the market that are ready to step into a director level role…

30+ days ago

Head of Telesales - East Midlands -£55,000 - £65

PSD Group Leicester, England

As Head of Telesales, you will oversee circa 40 FTE in a fast paced, Sales and Operations orientated environment. You will inspire, coach and…

2 days ago

Global Resource Planning & Real Time Planning Director – new

PSD Group Brighton, England

A global service company that prides itself on offering exceptional products and services to its customers are looking to recruit a Director of…

30+ days ago

Customer Care Manager

PSD Group London, England

The role has a real start up feel and offers a huge amount of control and a chance to shape the clients inbound customer service. Previously the…

PSD Group Reviews

8 Reviews
8 Reviews
Rating Trends

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PSD Group Executive Chairman Francesca Robinson
Francesca Robinson
4 Ratings

    a reasonable stepping stone but not forward thinking enough company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Consultant in London, England (UK)
    Former Employee - Principal Consultant in London, England (UK)

    I worked at PSD Group full-time (more than 5 years)


    - It's a more relaxed culture than the larger recruitment firms like Hays and you have a bit more freedom to design your days. It is not an aggressive, 'salesy' culture based on the fact they do hire people who will try and focus on building long-term relationships.
    - It is a reasonable stepping stone before joining a search firm that does more retained work and values creativity and entrepreneurial flair


    - it is a highly stats and volume based recruitment company, meaning any ambition to be creative/innovative is stifled. You are expected to conform to type and this is completely at odds with any long-term attempts to build long-term relationships
    - it does not seem to evolve as a company, it is stuck doing recruitment the same way it always has, despite the industry changing dramatically - it should be focussed a lot more on developing retained work for example
    - there is a distinct lack of cross-team business development - a cardinal sin for any business. It should be incentivised better
    - managers are generally very poor at actually managing people, partly because they are only incentivised to do well individually and therefore are, in reality, only supervisors.
    - The CEO rules with an iron fist - even fairly minor initiatives have to be passed through her and this is hugely frustrating. Some of her senior management are in their positions because they will be compliant and not challenge her and this creates a somewhat robotic culture

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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