Pacific Software Publishing

www.pspinc.com

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Pacific Software Publishing Reviews

9 Reviews
2.6
9 Reviews
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Pacific Software Publishing President & CEO Mayumi Nakamura
Mayumi Nakamura
7 Ratings
  •  

    Meant as a Stepping Stone Only

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Solutions Sale Support/Support Technician in Bellevue, WA
    Former Employee - IT Solutions Sale Support/Support Technician in Bellevue, WA

    I worked at Pacific Software Publishing full-time (more than a year)

    Pros

    Insurance is completely paid by company and the plans themselves are excellent (even compared to large companies). Dogs are always welcome and there are plenty of treats everywhere. Building is nicely maintained. Monthly company lunches (and other miscellaneous foodstuffs) are provided and they always make sure all locations are included. They will give you work not given to less experienced employees at other companies so it is a great place to get experience and learn new things. Many people that have worked here have been able to build up their resume and skill sets that have launched them into other amazing opportunities.

    Cons

    Even though there's not much overtime the psychological toll this company takes on you will take over your whole life. Pay is low. Founder and CEO's dogs are treated better than employees. There is no documentation or records of anything so you have to do everything from scratch, but when you do it differently, you get punished. Turnover is frequent and consistent. Do not speak up and do not argue because you will be shot down, or they will say yes but not implement anything, or they will yell at you. Logic and reason do not fly at this company. Problems with products and services happen regularly. There is a lot of public shaming and pointing fingers when attention should be directed at the problem. They do not believe in resolving the root cause and only apply band-aids to symptoms. That is partially due to lack of resources (human and otherwise) but mostly because employees are busy trying to complete assignments given on a whim to please the top but are not constructive to business or progress. Management for non-dev teams do not have the technical knowledge necessary to do their jobs at a company that sells hosting and other web-based services. Real leadership skills are a rarity as most managers are only concerned about keeping themselves safe in all the politics and calming the top down to survive yet another day. Conditions drastically improve depending on the team and physical vicinity to certain offices. Not all communication is in English and in most cases not understanding will work to your favor; but if there is something you were supposed to be aware of but the only communication was not in English (or non-existent), it is still your fault.

    That said, day-to-day operations are not always as horrifying as described above. However, the underlying principles the company is built on (whims, petty pride, public shaming, placing blame, saving your own butt, lack of transparency, curing the symptom, micromanagement, favortism) become apparent quickly.

    Advice to ManagementAdvice

    Be more open to change. Just because you have always done it that way does not mean it is the best way. Respect your employees as human beings and treat them as such. Listen to them because you have a lot of great people who have great ideas. Do not let your pettiness or pride get in the way of business or general progress. Educate your managers not only in technical aspects but in your products as well as general management/leadership principles and practices. Empower your employees to do their jobs and give positive reinforcement when it happens.

    Doesn't Recommend
    Negative Outlook

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