Panera Bread – New Albany, OH
Join one of Americas fastest growing concepts! Panera Bread is a neighborhood bakery-cafe offering award-winning freshly baked breads, bagels… Snagajob
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I worked at Panera BreadPros
The food is decent when you can take a break. Managers and supervisors get numerous smoke breaks each shift. My store was open to hiring everybody and did not discriminate on anything, though I don't believe we had anyone with a recent criminal record.Cons
I fully admit that I only have experience at one store, and while I have spoken to people at other stores with similar opinions, not everyone will have the same experiences.
Too many high school kids with too much attitude. The "No Jerks" rule seems to be optional. Promoting people who have been there more than 6 months because they need supervisors for their expansions, even when those people have no idea what empathy or food safety are. Promoting assistant managers barely out of high school who become quickly overwhelmed. As many supervisors and managers as employees, each with a different opinion on what an employee should be doing and how. I also saw 1 great employee get passed over for promotion because the manager didn't want them to get transferred to a new store.
Complete inability to answer questions or help customers other than taking an order. Everything else requires a manager's presence, which irritates the manager, employee, and customer.
The one assistant manager who truly cared and worked as hard as any entry level employee wasn't best friends with the manager and never seemed to get appreciation or acknowledgement for his efforts.
Cutting corners and pushing back hold times on food and coffee to save money.
Schedules posted last minute, and friends of the manager get preference for days off. It's not based on seniority, need of the store, or need of the employee.
No breaks on busy days. Food is expensive when you get a break. Supervisors give out free meals to friends only (employees and not) using manager code. Pay just barely above minimum wage, even for people with experience and food safety certifications. No raises unless you get promoted. Training is a day in front of a computer watching branding videos and 2 hours at another store for an orientation that even the instructors admit is a joke- they spent the whole time texting on their phones, skipped sections, and one left halfway through the presentation.
Leftover food that is supposed to get donated after close usually goes home with the night supervisors or gets thrown away the next day.
Mass panic when the Covelli's came into the store, and reminders of what the real policies are supposed to be so we can answer questions. (The Covelli's that I met were always polite and personable, and I have nothing against them. I suspect if I had come to them with my concerns, they would have listened. But employees are kept busy so we don't get to speak with them.)Advice to ManagementAdvice
To management- Start over. Require all supervisors and above to attend people management and food safety classes. Do yearly evaluations and give raises or bonuses where they are earned. Practice what you preach. If your people are properly trained, there's no need to panic at visits from the franchise owners.
To the Covellis- have multiple employees hired undercover who will report back to you. It's practically the only way to know what happens in your investments when you have that many properties. Make changes as needed.
For employees- Make friends with the manager's clique. At least you'll get free food.Doesn't RecommendNegative OutlookNo opinion of CEO