Paper Source Jobs & Careers in Austin, TX

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29 days ago

(PT) Holiday Customer Service Associate

Paper Source Austin, TX

and Accountabilities Models the Paper Source Customer Service Experience: • Consistently perform all three steps of the Customer Service… Glassdoor


Paper Source Reviews

55 Reviews
3.2
55 Reviews
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Sally Pofcher
26 Ratings
  1. 3 people found this helpful  

    People are nice, but job isn't worth what they pay you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Los Angeles, CA
    Current Employee - Customer Service Associate in Los Angeles, CA

    I have been working at Paper Source part-time (more than an year)

    Pros

    The people who work at Paper Source are wonderful; the employees in the store not so much of the higher up. Everyone takes care of each other. It can be a crafty environment. You are able to play with tools that you might not have purchased or known about. The greatest part is when you are working on a project, or a wedding invitation, with a customer and they bring it back in to show you the finished product. You can create relationships with the customers, which is really nice.

    Cons

    Recently, the company has become so focused on numbers and goals that it no longer seems like a creative place. Even the visuals corporate sends you, such as the windows, aren't cute any more and they just seem like get it done quick. The worse thing about working here is the pay for what corporate asks you to do. They want every employee to be able to have knowledge about crafting, teach workshops, be able to gift wrap and be an expert on custom printing, on a minimum wage salary with no commission or incentives.

    Advice to ManagementAdvice

    Take some care in your employees. If you want us to focus on goals as well as the rest of the training you want us to go through, then perhaps a higher salary or pay extra if you are going to teach a workshop and commission on custom print would be nice as well. The store pays you to be a retail store, but asks you to be an expert employee. It does not make for a good employee following.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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