Paper Source – Bellevue, WA
and Accountabilities Models the Paper Source Customer Service Experience • Consistently perform all steps of the Customer Service Initiative… Paper Source
Paper Source Photos
Doesn't RecommendPositive OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Paper Source part-time (More than a year)
This store is beautiful and carries great papers (obviously), along with gifts, crafting supplies, ribbon, calendars, etc. Employees get a nice discount - 30% - and are allowed to audit the workshops. Additionally, the company encourages daily crafting. During shifts, this is called a "Creative Sip". One of my favorite things at this job is connecting with customers and helping to empower them in their DIY projects.
The constant barrage of "sell sell sell!" gets to feel like a burden. There is a steady stream of "coaching" and turning every customer into a sale that is both exhausting and incongruous to the company self-image. Couple that pressure with the tiny salaries, and you get a lot of unhappy workers. Over the years, the company has stripped away opportunities for additional compensation, too. Once, employees who ran workshops and who sold custom print were compensated differently for it. Now, there is little or no training and compensation is their already barely-above-minimum-wage rate. In the long battle to appease investors, the company continues to cut away at employees - bare-bones staffing, restricted hours, pressure to meet responsibilities but no training or time allotted to do so. This is in contrast to the "Nordstrom's of Paper" image that they are striving to build. I guess they are, just on the backs of poorly paid employees who churn in and out of the company.
Advice to Management
There are some real gems in the stores who are worth keeping. Pay them what they are worth and encourage the managers to retain good people. Make "bringing up good new talent" a worthwhile pursuit for managers. Pay people appropriately for running workshops and give stores enough hours to make their places shine.