Pearson Jobs & Careers in Rancho Cordova, CA

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7 days ago

Technical Writer

Pearson VUE Rancho Cordova, CA

At Pearson, were committed to a world thats always learning and to our talented team who makes it all possible. From bringing lectures vividly to… Glassdoor


30+ days ago

K-12 Intervention/ELL Specialist (Territory: CA, HI)

Pearson VUE Sacramento, CA

We are looking for a self-starter with a passion for K-12 Intervention/ELL and the ability to drive educators (at all levels) to make the right… Glassdoor


30+ days ago

Educational Program Manager

Pearson Sacramento, CA

** Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for… Glassdoor


30+ days ago

K-12 Math Sales Specialist (Territory: CA, HI)

Pearson VUE Sacramento, CA

More about Pearson Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in… Glassdoor


30+ days ago

Account General Manager (Territory:CA, HI)

Pearson VUE Sacramento, CA

Do you enjoy building long term sales relationships? Our California territory is looking for a successful sales professional to work as a state… Glassdoor


11 days ago

Test Administrator

Pearson Roseville, CA

At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to… Glassdoor


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  1. 1 person found this helpful  

    Technical Support Analyst experience at PowerSchool

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Analyst in Rancho Cordova, CA
    Former Employee - Technical Analyst in Rancho Cordova, CA

    I worked at Pearson full-time (more than an year)

    Pros

    Fantastic benefits (Health, Vision, Dental, 401k, etc. start on your first day of employment) for full time employees.

    Bonuses (monetary) are handed out to contributing team members when a major project is successfully completed.

    Most of the unit managers are receptive toward employee input with regard to making things (e.g.
    procedures, technical processes) better and/or more efficient. Most are willing to take the time to listen and implement changes if it's beneficial and cost effective.

    Pearson's PowerSchool office location in Rancho Cordova, CA is located in a LEED certified building and is
    located in a beautiful business park. Office break room has free unlimited Peet's coffee and sodas, a pool
    table, ping-pong table and big screen TV with game consoles. Really one of the most beautiful offices I've ever worked in.

    Work-life balance does indeed exist here and some management either encourage you to take time off or give you little resistance when requesting time off.

    Worked with some incredibly smart and talented team members. Most are willing to help you anyway they can.

    Cons

    Pearson, as a whole is going through some major consolidation on a global scale. Pearson is transforming itself into "THE" global education company. The company as a whole seems to be making an attempt to streamline every business unit from the top down.

    Some PowerSchool business units, for instance the sales unit is being re-located to Texas. Other business units are following suit or simply being renamed and given new directors.

    Turn-over seems to be relatively high with respect to the customer support unit of PowerSchool. Causes issues when a new version of PowerSchool comes out ever few months as there are few 2nd and 3rd level technical support analysts/engineers with experience to handle major issues. PowerSchool customer satisfaction has been taking a hit when issues are left pending for a long time due to lack of resources.

    Quality Assurance, with respect to the development unit has seemingly taken a hit recently. New PowerSchool releases seem to be plagued with issues and has effected the customer base some much that some long time customers are moving over to the competition.

    There's a reason why there's free Peet's coffee and sodas. Depending on the unit you work for, you're going to busy, very busy.

    Advice to ManagementAdvice

    Your losing customers due to consistently buggy PowerSchool releases. Get QA back on track and life will be good.

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