Pentagon Federal Credit Union

  www.penfed.org
  www.penfed.org

Pentagon Federal Credit Union Jobs & Careers in Eugene, OR

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13 days ago

Training & Organizational Development Specialsit

Pentagon Federal Credit Union Eugene, OR

• Monitors, evaluates and records training activities and programs effectiveness. • Helps set up individualized training plans to enhance… CareerBuilder


13 days ago

Talent Acquisition Specialist

Pentagon Federal Credit Union Eugene, OR

• Serve as an expert in sourcing high quality talent for specialized positions. • Implement recruiting and sourcing strategies that ensure each… CareerBuilder


28 days ago

Human Resources Manager

Pentagon Federal Credit Union Eugene, OR

The incumbent manages the daily activities of the assigned regional staff and designs, plans, and implements various human resources programs… CareerBuilder


30+ days ago

MEMBER SERVICE REPRESENTATIVE

Pentagon Federal Credit Union Eugene, OR

Our Member Service Representatives handle a wide variety of inbound calls from our members around the world who have questions about our products and… CareerBuilder


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Pentagon Federal Credit Union Reviews

28 Reviews
2.9
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
James Schenck
1 Rating
  1.  

    Member Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Eugene, OR
    Former Employee - Member Service Representative in Eugene, OR

    I worked at Pentagon Federal Credit Union full-time (more than an year)

    Pros

    - awarded time off for meeting sales goals
    - if you move up and off the phones the position is stable/decent

    Cons

    - terrible, horrible members
    - overworked and abused customer service reps
    - if you're good on the phone, they won't promote you up until they absolutely have to, because they have so much difficulty holding on to capable talent and don't like promoting up people who provide good customer service, leaving behind the dregs of support to answer phones.

    Advice to ManagementAdvice

    Fire absolutely everyone in the Omaha branch. Being one time zone behind Omaha meant the last three hours of my shifts were mostly fixing the mistakes of the previous MSRs who worked with the customer, and 9/10 times, that mistake was from an Omaha MSR.

    Doesn't Recommend
    Disapproves of CEO

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