- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at PetSmart full-time (More than a year)RecommendsPositive OutlookApproves of CEORecommendsPositive OutlookApproves of CEO
My group of employees have been great. Of course the animals is why I applied there in the first place! Most days you follow a routine and you do become a fine timed robot. Most pet parents are fabulous and you can tell they want what's best for their pet. In the petcare department there's never nothing to do and you can really get your hands dirty!
They have employee of the month and do card recognitions for good work. Which is a nice mural booster.
The job is very educational. Be ready and willing to take in a lot of information and do your own research on the animals you sell plus some other common pets. For example my store doesn't sell ferrets, bunnies, pond fish orange birds but everyone in my department can tell you the basic start up care, common illnesses and their care, and other random facts.
You get to meet a variety of people. We had a rescue raccoon orphan baby brought in by its foster mom to get it a hammock.
There seems to be opportunity for advancement and transferring locations.
Normal cons of a retail store with a few others.
You will get dirty. You will go home smelling like a wildebeest. I particularly dont mind this but my roommates did. So be prepared to shower on a bi daily bases.
You have to be ok with every animal In the store. The adoptive cats, snakes and crickets seem to be the most common "fear factor" pets at my store. But some do have spiders so Deffinatly look into what your chosen store sells.
Very little training in certain areas. They do try to train everyone, with monthly little computer videos, meetings and games. But some things get rushed through and once you're on your own it's hard to get help even from my "help" line.
The rest of the cons are basic retail. Yes you are still working with animals but it's still retail.
You have plans and goals to meet every week. Each store gets graded on a score card individually and by district. This can be very stressful in the slower season when the store level is empty and corporate only sees red. You are required to sell x amount of classes/adoptions etc.
You deal with really idiotic people, which happens everywhere, but the bar seems to raise when dealing with living pets that they claim to be family.
You get treated like a vet, to the point where people will get mad if you don't know the answer or recommend an actual vet trip. I hear "can you guarantee it if I use this?" Unless it's a fake aquatic plant I can't gsurentee anything. I'm not a trained vet. In fact many workers are only 18! I'm amazed how many people think we can diagnose something that requires bloodwork from just looking at the pet.
Communication lacks greatly.
If you're a store without a vet you have to work around the vets schedule at another store. I'm sure not all vets are like this I've had very good transactions with the vets that are super far away. The one closest to me makes me work for an appointment at times. Like I'm bothering them or something.
Advice to Management
My suggestion really goes to MARS management who operates the vet clinics. Since the vets are required to see in store pets. Why is it not a requirement that every location have a specialized vet(s) or ones willing to learn the basic treatments for what the store sells?
They don't have to take big pet parent clients, or gave to be there on an everyday basis. Even if it's a side vet that comes by appointment.
It's very frustrating and stressful when I have a sick or wounded pet and none of the vets in a 35 mile radius (about 7 stores) sees the particular pet and I have to look outside of PetSmart for help. Most cases spending the entire afternoon in the phone. Many of those vets are confused about the situations and I have been turned down.
In conclusion it would be nice to be able to get my more exotic pets cared for when required. I'm not asking for an expert in every store. But at least one vet per location that's willing to read a few books in order to 1. Do poop tests on birds and reptiles (everything with them can be determined by poop or blood) 2. Be willing to weigh a small animal, do some math and give me the required dosage of the needed medicine that they kept on hand any way. And send me on my way.