Petco – Concord, NH
From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and… Snagajob
Doesn't RecommendNeutral OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Petco full-time (More than 5 years)
The grooming salon at Petco is a great place to start out your career if you are new to the grooming world. They will give almost anyone a chance at a job if you are motivated and eager to learn. They do offer a mentor program to train interested individuals on how to become a groomer. Paid time off is great, I had worked my way up to almost 3 weeks of PTO, which you won't find that much time offered at other retailers. The insurance they offer isn't too bad either.
I started out as a groomer at petco and worked my way up to Grooming Salon Manager which I though would be great. Wrong! Essentially the Grooming Salon Manager roll means nothing as far a being considered a manager or getting the respect of a manager. You are not given keys, so I could not open up the salon when I got there, had to wait for a manager in the store to get there first. You also are not given management numbers so I could not even use the office computer to print out the daily and weekly reports that as a salon manager I was expected to do in order to track numbers. I constantly had to wait for another member of management to sign on for me so that I could do the work I needed to do. The pay "raise" associated with being a manager was nill. The hourly pay is $8.00, and the commission as a manager is 60% which is only 10% higher than the other groomers in the salon. There are no raises in grooming so it is what it is, and will never increase. Also Petco is so obsessed with add-ons it is sickening. They track everything you do and add-on to a grooming. It has become such an obsession of theirs, I feel that the quality of the grooming and experience for the client is not of importance, it's the dollars that are important to them. I personally have a hard time up selling something to a client that I don't believe in or that I feel is unnecessary. That said, we still sold the bejesus out of all the add on stuff and would constantly meet or exceed corporates expectations of our add-on sales. But honestly what is the incentive for myself and my associates to sell this stuff. They don't offer raises or bonuses to Salon managers, but they do for store management. Also even though I was the Salon Manager, I was not allowed to do any hiring of salon staff. Consistently the Store Manager would hire the most unreliable, inexperienced staff for the salon, and it was frustrating to go through. Petco's managers and corporate managers, have very little knowledge about how the salon runs and operates. Or the amount of work that goes into grooming a dog. Which again is extremely frustrating! The equipment that we had to use was old many times tables or dryers etc. would break. It was like pulling teeth to get them to replace it, we would have to wait months and make do with one less table or one less dryer, which would slow our production down. If we did finally get a replacement it was never new, it was something old and used from a different salon. Come on Petco, take pride in your salons and people! Grooming equipment should look nice and be updated! To sum it up, you really take it in the butt as a Salon Manager. I would not recommend this position to anyone. I left to start my own grooming business, and it was the best decision I have ever made!!
Advice to Management
Learn what it takes to run and operate a grooming salon. Take the time to watch and observe a groomer in the day to day workings of the salon. Keep your salons up to date with nice looking, and working equipment! Who want's to work for a place that looks run down and the management doesn't care enough to replace out of order equipment. There's no pride in that!