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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Pizza Hut part-time (more than 10 years)Pros
Very flexible with your schedule, relatively small workload for standard employees, getting into management is a simple process that anyone willing can do.
The first two are the reasons I am still an employee.
The upside to the downfalls of working at Pizza Hut is that literally anyone can move into management. The turnover is very high so you can get this on your resume with relative ease. It's not really that bad of an idea to work a couple of years for Pizza Hut while building that resume for a better job offering in the future.
Another upside is that decent workers are hard to come by. If you are a solid worker then you do get some opportunity to get the schedule you want.
If you are not a decent worker you likely won't be punished for that. If you are just looking for a job that pays where you don't have to do a bunch of work, this is the job for you. While good workers are leaned on significantly, bad workers are not forced to pick p their pace. I have seen poor workers work full schedules for years without much being expected of them. They make the same amount as the good workers too, so really it's a win-win from that standpoint.
Also, because they are nationwide I was able to leave one part of the country and go to another one with few worries about finding a job here in a much milder climate. The observations are the same between both areas despite the 1200 mile difference.Cons
Very low pay across the board, They keep trying to reinvent the wheel, There is not a whole common sense with any aspect of the business anymore.
As an employee for 21 years I have held positions as a cook, delivery driver, server, and management. When I was in management I asked for a demotion because it served no real purpose for me and my goals to move up further in the company. It took me 5 years and an area coach that did not like me to finally get that demotion (I was in management 10 years total.)
I have worked under the ownership of PepsiCo, YuM Brands, Summit Group (small franchisee), and NPC (large franchisee.) Without a doubt, NPC is the worst company to work for out of all the ownership groups I have worked under. Pay is the least, expectations are the highest, and upper management has literally said it was not a big deal if customer service was negatively impacted to cut back on labor costs. They truly are a disgrace to the Pizza Hut name.
The Point Of Sale software that NPC uses is a version that is free on the internet and it does not do a very good job at any position it is asked to do. It is passable, at best, there are commonly frequent issues caused by it though. I can only assume they are too cheap to purchase the actual Pizza Hut software, which is really quite good. It is easier to use in every single instance for the employee to the customer. Menus are laid out in a manner that is simpler to understand and the tickets are a night and day difference as far as ease of reading (you can google "Pizza Hut receipt" and it will jump out at you which system is being used.) I really can't stress this point enough, from customer to management the NPC software is trash.The NPC software is forcing a square peg through a round hole, sure it works with enough force, but it's so stupid to try that any reasonable person would stop doing so.
The internet system is equally as bad as NPC's POS software. Every day we get multiple orders that are flat out wrong in some way. I have no idea how this happens and it is absolutely not always user error. It is more frequently an error within the system itself.Advice to ManagementAdvice
Stop listening to these people in your company who clearly are just trying to make their mark. Your metrics for store managers are there to determine store health, not as a be all end all part of the system. The two metrics that should be at the very top are Money earned, money spent (Sales-Cost of sales if you would rather have it in your speak.) Instead being the utmost importance, they are shuffled down to the middle and are even behind two policies that are just insane. In what world does it matter when a pizza leaves a store? In a properly sized delivery area having the order out of the door in under 20 min is not even close to important on any scheme of things. You had a great system of under 39 that is way more important to the customer and was very accurate. Then you have the no more than two delivery policy. At least I get the premise behind this one, it just does not work in the real world. I can't tell you how many times I have had to walk out the door with several orders up in the same direction yet could only take two of them. Only to come back from those runs to then take the deliveries that were already up and have now been sitting ready and getting cold for 20 to 25 min. Your argument then becomes that you clearly need more drivers, only you have strict labor costs that need to be adhered to. There is a common phrase in the car world, "Fast, Cheap, Reliable- Pick two." You have a problem that you don't know you can only pick two from "Cheap, fast, and good." As a company, the customer and yourself would be far better off lifting this restriction and punishing the people who send out or take bad deliveries. There is another aspect to this in that you made the multiple deliveries problem worse by implementing the poor under 20 policy. Fixing one fixes the other by and large.
I worked at a store for my first bunch of years where there were more college graduates that delivered than not and our newest driver at one point had only been there two and half years. It was not until I left this area that I realized delivery drivers were seen unfavorably. These drivers made far less money too, which turned out to be unifying circumstances.
Your delivery drivers and servers are the lead singers of the band, they are the ones that the public sees most often. They are the ones that determine the overall happiness of the customers as well, which is why for the life of me I can't figure out why they are seen as necessary evils. You have taken so many steps to pull tips away from them that you now get substandard delivery drivers and servers as employees. Tips are not even money you are paying them, it's crazy behavior to me. The worse employees bring a smaller customer base and feeds itself from the top down. I have rarely heard upper management not using disdain when referring to delivery drivers as a group.
In twenty one years I have seen twelve different ways to make a pizza. Stop it. No one is better than the rest except when it comes to the mixing in the bowl method, those pizzas were beautiful. Rather than adding the million things you have added to the menu recently, you should focus on speed of service. Smaller delivery areas create a larger actual customer base even though you are taking away from your theoretical customer base. I have worked at seven stores, four of which became 1 million dollar a year stores after I got there. Three of the four stores had smaller than average delivery areas. The speed of service was great and the customer called more often because of it, those are the stores that led the area in sales despite their diminutive delivery area size. One of the stores area became larger while I was there and the sales became less when the speed of service decreased because of it. There were no additional competitors and the population even grew over this time span. It was absolutely the speed of service because of delivery area size issue that caused the drop in sales.
I'll leave it off with car toppers. I have worked in the same area where they were strictly enforced vs not strictly enforced in the same time frame relatively speaking. There is no difference in sales, I am ridiculously analytical so I would absolutely have seen the difference. They do however cause problems. with them people assume you are driving poorly and get upset with you far more often than not. You can be driving perfect but the stigma is that delivery drivers are overly aggressive so those drivers around you are more likely to assume you are doing something wrong when you are not. They are also very dangerous. When I am wearing a topper I am overly visible to people who wish to cause me harm. Without a topper I am able to drive up to the delivery mostly unnoticed and can survey the area before anyone knows who I am or what I am doing. The only times I have had major issues on my deliveries have been with a car topper, this is not a coincidence.
The next time someone comes up the next great thing that will make you a billion dollars, it won't. Pass on it and focus on the speed of service issues.Doesn't RecommendNeutral Outlook