Portfolio Recovery Associates Incorporated – Jackson, TN
(other duties may be assigned): Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures.Trace… jobsradar.com
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I worked at Portfolio Recovery full-time (More than 5 years)
Pay for performance. Decent 401k match, good benefits.
Getting a good manger can determine your sucess if you don't have prior collections experience. Most mangers can't sit down and collect because they don't have the skills to and they demand collectors to collect with no guidance.
Advice to Management
Stop setting at your desk, roll up your sleeves, train and get involved with the tasks that will make your team successful. Upper management should really think about the possible affects on collectors before they make impulse decisions which affects key process.