Postmates Jobs in San Francisco, CA

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30+ days ago

Manager - Postmates API Platform

Postmates San Francisco, CA

The Manager of Postmates API Platform is one of the most impactful roles at Postmates. You'll be collaborating with engineering, product and our… Postmates


30+ days ago

Fleet Growth Associate

Postmates San Francisco, CA

• Manage courier application funnel by scheduling applicants (25-30 calls an hour). • Email and scheduling outbound communications with… Postmates


30+ days ago

Customer Service Associate: Part Time

Postmates San Francisco, CA

• Interact with restaurants and merchants throughout the day • Interact with our Postmates nationwide and help problem solve • Place orders… Postmates


30+ days ago

Inside Sales

Postmates San Francisco, CA

Join Postmates as our Inside Salesperson , and help make us even more successful. In this position, you will play a key role in the rapid growth of… Postmates


30+ days ago

Software Engineer: Frontend

Postmates San Francisco, CA

Postmates runs one of the largest real-time delivery fleets in the country. Building a software platform that is reliable, scales and stays agile… Postmates


30+ days ago

Operations: Analyst

Postmates San Francisco, CA

You must be comfortable with execution and accountability. We will implement your ideas. Maybe… Postmates


30+ days ago

Customer Service Associate: Full Time

Postmates San Francisco, CA

• Address customer complaints and questions in real-time by answering phone calls, responding to e-mails and managing support tickets • Interact… Postmates


30+ days ago

Customer Service Associate: Twilight Shift

Postmates San Francisco, CA

• Address customer complaints and questions in real-time by answering phone calls, responding to e-mails and managing support tickets • Interact… Postmates


18 days ago

Payroll Analyst

Postmates San Francisco, CA

The ideal candidate will be familiar with the payroll process, organized, detail-oriented, self-motivated, and a system savvy team player with a… Postmates


30+ days ago

Workforce Management Administrator

Postmates San Francisco, CA

You will work closely with management to adjust schedules in response to real-time factors affecting business needs as small as a call out to… Postmates


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Postmates Reviews

2.9
144 Reviews
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Recommend to a friend
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Bastian Lehmann, Sam Street & Sean Plaice
91 Ratings
  • Helpful (5)

    The worst payment reporting process I have ever experienced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Employee (Aka Courier/Independent Contractor) in San Francisco, CA
    Current Contractor - Employee (Aka Courier/Independent Contractor) in San Francisco, CA

    I have been working at Postmates as a contractor (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I will say that there are some good things about Postmates. It's a great concepts that has really strayed from what it originally was. It was suppose to be a way for you to get almost anything you need from anywhere in the city, delivered to you. Now it's just another food delivery service. I feel like they couldn't figure out how to market themselves as a "go-to" for anything you may want (a 2 person tent...sushi from a tiny cash-only place only locals know about...dog food and chew toys...anything!) and instead just decided to be a place that delivers from select restaurants, Best Buy and the Apple store. I don't think they have the right brain power behind there marketing and vision, but now the point...

    Cons

    I have A LOT of issues with Postmates, many of which have already been voiced on this website (poor operations support; we aren't set-up to tip out restaurants, which can be awkward on large orders; you are constantly using your phone while driving; etc.) but my main issue has to do with how our commissions and tips are reported to us (IDK about other locations, I am speaking for the SF Bay Area). The amount you make is reported to you as a lump sum. At the end of the day (usually a little past midnight) you get an email showing 5 things: (1) How many jobs you worked. (2) How many jobs you were tipped out on (usually significantly less then the number of jobs completed) (3) Total commissions made. (4) Total tips collected (5) Total amount: commissions plus tips. That's it.

    If you have ever waited tables, delivered pizza's, driven a cab or anything that involved a lot of tipping, you know that normally you were aware of how much an individual tipped you. You were handed cash, or saw the final signed bill, whatever the case may be...you know how much that person gave you as a tip. Can you think of a circumstance where your tips were given to your employer (without you know who is tipping, or what amounts) and then your employer tells you how much you have collectively made in tips? I can't, well except Postmates.

    At Postmates, you don't know how much any customer has actually tipped you. Regardless of whether they tip you with the $2/$4/$6 platform, or if they tip with the 10/15/20%, you have no idea what they tip you. You essentially have to trust that Postmates is reporting all 100% of your tips to you. If you want to double check that against something (like itemized reports of jobs done or some sort of receipt process), you can't. There is nothing that you get that shows you your individualized tips. You can track your commissions by writing down the commission amount of each job as they come through and matching the total to you email report (which is a ridiculous pain in itself, but at least you have some sort of check/balance system there)...but the tips? Good luck trying to figure out how much those 12 deliveries actually tipped you, and when your report says that you were only tipped out on 5 of those deliveries and made only a total of $8.47...well, you have to trust it, because you can't check it.

    Now anyone who has taken a basic accounting class can see the obvious issues with this. If I (and I'm just speaking for myself) were looking to skim a little cash from a courier, maybe a few cent per transaction, I would come up with a system like this. I could say someone made $8 in tips, I could say $7.84...how would that someone know what the truth was? I have contacted Postmates about this months ago and they said they were rolling out a new system where we could see how much we made in commission and tips, per job. That was before Christmas...it's almost April. They have rolled out numerous updates to the platform, website and payment system...yet, couriers still get there commissions and tips reported to them off of a featureless e-mail, void of any details that looks like it was scanned in from a dot matrix printout. Seems strange, since both Handy and Instacart report how much you make per job, separating commission from tip (I know, I've worked for them).

    I'm surprised this hasn't been a larger complaint. I guess most of the couriers trust that what the report shows is 100% truth...and I'm not saying it's not, because I have no proof that Postmates isn't being 100% honest...I am saying that if someone were looking to skim, this system would make that really easy AND I'm saying that this system does not mirror the commission/tip reporting systems that have been adopted by other similar platforms (Handy, Instacart, Uber, Lyft). AND I'm saying that it is very unusual in a business where income is, in large part, based on tipping, that the individualized tip amounts are unknown by the individual receiving the tip...instead the tips are reported to the individual receiving the tips, by the employer, as one untraceable lump sum

    Advice to Management

    (1) Your couriers should get individualized commission reports. It isn't hard to list: Job #1: Commission $ / Tip $...Job #2: Commission $/Tip $...and so on.

    (2) In order for us to be independent contractors, why not just have you guys run the platform. Once we take a job, we place the order, we deal with the customer, we pick it up and deliver and when the customer pays, they pay us (the couriers) directly and Postmates can either charge per order ($1-$3), a percentage of the total collected (10%), or charge to use the app ($19.99 for 24 hour access). This is just an example, but this allows us to actually be independent contractors.

    (3) It's so disappointing to see the potential of this company going down the drain. It seemed like you guys were about energy and vision. Yet working for you feels like working for a high tech version of Walmart...not even, because Walmart guarantees minimum wage.

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