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Precision Document Solutions Reviews

14 Reviews
2.2
14 Reviews
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Recommend to a friend
Approve of CEO
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Steve Jenkins
8 Ratings
  1. 1 person found this helpful  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Support  in  Houston, TX
    Former Employee - Help Desk Support in Houston, TX

    I worked at Precision Document Solutions full-time for more than a year

    Pros

    There are some really great people who work here and will help you learn and acquire some selective new skills. They also will hire people who just lack some experience but can learn. There is also plenty of overtime to be made.

    Cons

    They severely under pay there employees and expect unrealistic goals for how they treat people. The company will allow its clients to yell at and curse at its help desk staff. I do understand that in the IT field some clients will not be polite however the people who are cursing and are rude are there clients IT staff. Management should speak up for its employees and make it clear that cursing and being rude to its staff is not tolerated.

    Unfortunately there are individuals there who work very hard for them and have not received any compensation for it despite being there a very longtime. There were also multiple times when the gas cards were declined and people were not reimbursed. During my tenure there I was paid late several times.

    Management has also made several empty promises that were never delivered. The Dallas corporate office is completely unaware of the Houston office and its needs. The owner does not care about his employees and is disconnected. This company is also very unethical I was told to flat out lie to a very important client about a known bug. I feel that honesty is everything and at no point is it acceptable to hide something like this. The owner has also not paid people for there work and tells people that they can't do better. The culture is you should be thankful we employed you and you can't do better.

    There is huge favoritism as well the rules do not apply to everyone just some people. They also do not approve days off unless your a favorite in which case you can have a day off every week. The turn over rate is also extremely high and sadly its usually the very good employees who leave. There were people there willing to teach me more advanced things however they were not allowed to even with them there supervising me. You can learn new skills but there isn't much room for growth. There is also a huge disconnect with the different teams at the company it has improved a bit but not by much.

    I would not work here nor recommend it its sickening that an owner has no regard for his employees or customers. The communication is also terrible. They have created a culture that wont even take care of there own. As a company it is by far the worse environment and culture I have ever experienced. If you are desperate I would say go work at Mc Donald it is that bad.

    Advice to ManagementAdvice

    Pay market value to your employees and recognize hard work and encourage it. It doesn't have to be big things but an employee of the month or hey great work this week here's lunch on me goes a long way. The Dallas office needs to be more connected to the Houston one and make regular visits. Listen to your employees and fight for them if a client miss treats them let them know its not acceptable. Stop allowing favoritism if you have a rule everyone should follow it not certain people. Management is very disconnected and needs to take more steps to correct this. The owner should sell the company he is disconnected and does not care about his people. He pays them late and doesn't reimburse them nor is he ever in the Houston office to see what's actually needed. Either care about your team or sell the company to someone who will. Also encourage and actually listen to employee ideas and needs. Not all of them are winners but you never listen so the ones that are don't happen. Pay people on time as well and make and effort to lead by example and retain people for more than a few months. The only hope for things to improve is the owner to sell it and a huge management change in agenda.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO