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13 days ago

Account Manager

Press Ganey South Bend, IN

include: • Set up new services and facilitate ongoing updates (survey and cover letter customization, unit/specialty/provider tables, peer… Press Ganey


30+ days ago

Account Manager

Press Ganey South Bend, IN

include: • Set up new services and facilitate ongoing updates (survey and cover letter customization, unit/specialty/provider tables, peer… Press Ganey


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3.6
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
84 Ratings
  • Sincere goal to comprehensively Transform Healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Director in Northeast, NY
    Current Employee - Regional Director in Northeast, NY

    I have been working at Press Ganey

    Pros

    No longer simply the leading "survey company" Press Ganey is now considered a formidable thought leader in the industry having recruited such well respected experts as Dr. Tom Lee and Dr.Jim Merlino. Through development or M&A Press Ganey is making significant investments in strategic solutions that matter to clients. It's personally gratifying to meet with Senior Leaders at client organizations who see us as providing solutions, not just products

    Cons

    Lots of change-new colleagues,new Org structures,etc...
     It sometimes takes a while to find out who to go to for what as it's constantly evolving. But usually it results in a pleasant surprise as you are introduced to a new Subject Matter Expert or find out that something that a client needs is already under development.

    Advice to ManagementAdvice

    Schedule periodic "town halls" with just the RD's/ Frontline staff.
    We're the boots on the ground and many of us have been in healthcare a pretty long time and can provide strategic, direct feedback from client Sr. Leaders.

    Recommends
    Positive Outlook
    Approves of CEO

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