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9 days ago

Manager - IT Development

Press Ganey Chicago, IL

The Manager, IT Development will apply existing expertise from technical and project related skills to lead and develop a team of technical… Press Ganey


Press Ganey Reviews

96 Reviews
3.2
96 Reviews
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
76 Ratings
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    Not Impressed

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    Former Employee - Account Manager in South Bend, IN
    Former Employee - Account Manager in South Bend, IN

    I worked at Press Ganey full-time (more than an year)

    Pros

    The company has a great group of people working as Account Managers, and the work done to improve patient satisfaction in the health care industry is rewarding.

    If you are going to work for Press Ganey the best area to get into is Patient Experience Advising role. The position has a lot of freedom. They give you a laptop and a book of business to manage/consult. The people who work on the Advising team are very much people oriented and all have bright personalities. The position is primarily remote work, so you can work from home. Great job!

    Cons

    Management lacks the ability to recognize talent and the company is leaning toward hiring upper level positions from outside the company instead of promoting within. The seek to keep highly qualified people in the lowest possible position they can talk the person into accepting, then keep them there and use their talents at the lower pay rate. When this company started, it was a great company. Roughly 6 years ago, the founders Dr.'s Press & Ganey (former professors of the University of Notre Dame) sold the company off and the purchasers sought to make the culture very corporate, they succeeded, but to the detriment of employee satisfaction. People fill out employee satisfaction surveys each year, but are afraid to list anything negative on the surveys, because they are "confidential but not anonymous" meaning they each have a bar-code attached that is registered to the employees name. The company has a name for discharging those who lower the employee satisfaction scores.

    Advice to ManagementAdvice

    Recognize talent when you have it & don't micromanage folks. Add some variety into the Account Management position. Press Ganey took variety away from Consultants when they transitioned into a split model with Account Managers, Advisors, and Sales Executives. Also, the building account managers sit in is windowless (except for managers who have offices lining the outside windows). I would suggest allowing some natural light into overcrowded work areas, so the moral may improve some. Lack of natural light makes people depressed and this is an obvious problem for employees at Press Ganey in South Bend, IN.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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