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Progressive Insurance Photos
Doesn't RecommendNeutral OutlookDisapproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Progressive Insurance full-time (More than 3 years)
Work hours can be flexible.
I question managers'/supervisors' abilities to "manage" the operations. Managers like to micro-manage representatives' work. Supervisors pick up very little details of the work, making it difficult for representatives to construct their own working style/flow. The feedbacks from management are things representatives already knew. They don't provide any real solutions to the problems, they simply repeat the questions back to you and ask you for your solution/comments. In each performance review, which is once every month, they provide some feedback and give you updates of your performance status. They comments and feedbacks are really useless, because managers basically just read the numbers (# of claims closed, # of claims scores, etc.) to you from his/her computer. They are aware of excessive workloads to each representatives, but they can only provide one feedback/solution - just do it.
Advice to Management
If managers quote Nike slogan as the solution to our problem, then what do we need managers for?