Progressive Insurance Jobs

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5 days ago

Data Analyst - Experienced

Progressive Insurance Mayfield, OH

In this role you will have the opportunity to work on programs and processes within Sales and Marketing to drive efficiency, productivity and… Progressive Insurance


5 days ago

Claims Adjuster Trainee - Birmingham, AL

Progressive Insurance Hoover, AL

You'll develop relationships with customers, investigate insurance policy coverage, determine fault in auto accidents, and document activity on each… Progressive Insurance


5 days ago

Claims Adjuster - Auto Damage - Walnut Creek CA

Progressive Insurance Walnut Creek, CA

Our Claims Adjuster - Auto Damage uses their auto body knowledge to complete vehicle damage estimates. Because we're committed to becoming consumers… Progressive Insurance


5 days ago

Claims Adjuster Trainee - Honolulu, HI

Progressive Insurance Honolulu, HI

You’ll develop relationships with customers, investigate insurance policy coverage, determine fault in auto accidents, and document activity on each… Progressive Insurance


5 days ago

Claims Adjuster Trainee - Plymouth Meeting, PA

Progressive Insurance Plymouth Meeting, PA

You'll develop relationships with customers, investigate insurance policy coverage, determine fault in auto accidents, and document activity on each… Progressive Insurance


5 days ago

Claims Adjuster Trainee - Malvern, PA

Progressive Insurance Malvern, PA

You'll develop relationships with customers, investigate insurance policy coverage, determine fault in auto accidents, and document activity on each… Progressive Insurance


5 days ago

Claims Adjuster Trainee - Williamsville, NY

Progressive Insurance Williamsville, NY

You'll develop relationships with customers, investigate insurance policy coverage, determine fault in auto accidents, and document activity on each… Progressive Insurance


5 days ago

Estimator Associate - Jacksonville FL

Progressive Insurance Jacksonville, FL

Hours will be Mon-Fri - 1030a-730p with possible Saturdays in the future. Education, Skills and Experience: * Relevant work experience as an… Progressive Insurance


5 days ago

Claims Adjuster - Auto Damage - Bohemia NY

Progressive Insurance Bohemia, NY

Paid Training! Our award winning, in-depth training empowers you to confidently deliver positive outcomes for our customers. In our two week Claims… Progressive Insurance


5 days ago

Claims Adjuster - Auto Damage - Malvern PA

Progressive Insurance Malvern, PA

Paid Training! Our award winning, in-depth training empowers you to confidently deliver positive outcomes for our customers. In our two week Claims… Progressive Insurance


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Progressive Insurance Reviews

3.6
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
578 Ratings
  • Learned a lot from the experience and appreciated all of the in-depth training. The coaches are amazing!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Blended Representative, Customer Service & Direct Sales in Mayfield, OH
    Former Employee - Blended Representative, Customer Service & Direct Sales in Mayfield, OH

    I worked at Progressive Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive is committed to developing their people, providing in-depth training and coaching. I met some of the best people while working here! They offer up to 6% match for 401K and give back to their employees via profit sharing based on meeting profit goals. Top performers can receive monthly performance bonuses. They offer ergonomic workspaces, onsite health care, fitness center, & cafeteria.

    Cons

    An employee used to be able to move between departments much easier. Now, it's nearly impossible to get out of the call center. The call center employees receive the lowest percentage of profit sharing and they are the ones directly interacting with customers & contributing to the bottom line via new sales and retention. Depending on call volume, reps can leave early; usually resulting in longer hold times for customers, causing the remaining reps to deal with aggravated customers.

    Advice to Management

    Turnover is high in the call center, yet nothing seemed to be happening to investigate why it is so high and making changes accordingly. Call center managers who continually receive complaints should be required to attend manager training and then go through an academy-type process. We all know it takes more money to onboard new hires than retain existing employees. Plus, it is cutting into profit by allowing this to continue.


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