Progressive Insurance Jobs in Mayfield, OH

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Show:  All Results Last 7 Days
10 hrs ago

Unified Monitoring Architect – new

Progressive Insurance Mayfield, OH

As a Domain Architect, you'll have the opportunity to provide architectural leadership for the emerging and dynamic field of Enhanced Application… Progressive Insurance

2 days ago

Supplier Maintenance Administrator – new

Progressive Insurance Mayfield, OH

As a Supplier Maintenance Administrator in our Supplier Maintenance group, you will put your supplier knowledge and strong communication skills to… Progressive Insurance

4 days ago

Public Relations Manager

Progressive Insurance Mayfield, OH

* Bachelor's degree in Communications or related field (i.e. Public Relations/Communications… Progressive Insurance

18 days ago

Art Director/Graphic Designer

Progressive Insurance Mayfield, OH

Our Designers work within our creative group to enhance the look and feel of our Progressive brand. Developing creative solutions that support our… Progressive Insurance

15 days ago

Data Analyst Senior - HR

Progressive Insurance Mayfield, OH

This position within the HR Control department will provide analytical support for Corporate HR functions including Recruiting, Learning… Progressive Insurance

7 days ago

Claims Customer Service Representative

Progressive Insurance Mayfield, OH

Our Claims Customer Service Representatives have the important role of helping our customers report a claim after being in an auto accident. They… Progressive Insurance

7 days ago

Software Developer, Lead

Progressive Insurance Mayfield, OH

Our Product Delivery team is looking for a Tech Lead. We work in a fast paced alley environment developing and deploying complex state specifics on… Progressive Insurance

14 days ago

IT Quality Assurance Analyst Senior

Progressive Insurance Mayfield, OH

As a senior-level Quality Assurance Analyst, you'll use your expertise in software testing to ensure our systems and services are functioning… Progressive Insurance

7 days ago

Customer Retention Analyst (Experienced)

Progressive Insurance Mayfield, OH

We are in need of a strong analyst to support Personal Lines customer retention analysis and reporting. Project work will be driven by CRM and… Progressive Insurance

18 days ago

R&D Analyst - Statistical Modeler

Progressive Insurance Mayfield, OH

Our Research and Development Analysts have the important task of looking at data for different products to understand their potential and impact on… Progressive Insurance

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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
647 Ratings
  • Helpful (2)

    Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mayfield, OH
    Former Employee - Customer Service Representative in Mayfield, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than a year)


    Nice campus, cafeteria, friendly co workers, gainshare, easy to take time off if you need to, fun events are planned for everyone to enjoy


    Most days were BACK to BACK calls for your entire shift. I understand it's a call center, but after a while that "ding" noise of a new call coming in can drive you nuts. Wish they would offer a couple hours off of the phone to help process paperwork, or something in another dept. to break up the monotony. Way too many metrics to worry about. On one call, there are twenty different things they want you to offer the customer (other progressive services or policy preferences.) Meanwhile you have a customer screaming at you for something the "previous rep" told them. Things are monitored like; time you use after a call, hold time, too much silent time on the phone, break time. Felt waaay too big brother for me.

    Advice to Management

    Try to remember the GOOD that your team does. Too much focus on the metrics that weren't being met, not enough on the things that were done well or being improved.

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