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6 days ago

Claims Adjuster Trainee

Progressive Concord, CA

You'll develop relationships with customers, investigate insurance policy coverage, determine fault in auto accidents, and document activity on each… Progressive


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685 Reviews
3.6
685 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
453 Ratings
  1. 2 people found this helpful  

    It's good it you want to stay in insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managed Repair Representative in San Francisco, CA
    Current Employee - Managed Repair Representative in San Francisco, CA

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Your Co-workers will be great people, and will support you both personally and professionally. Your job objectives will be obtainable. You can have a comfortable work-life balance, and personally, I've found my leaders to be supportive in times of need.

    Cons

    It is a very top down company with no mobility, cross-functionally unless you live in Cleveland, OH. Claims make up 80% of the jobs in the company, so most likely you'll be in a customer service type of role. Most people view, even their own, insurance company as the bad guy. Which on top of being in a customer service role with people who are negative to you and your role they don't like who you represent either.

    Advice to ManagementAdvice

    I have worked in claims at Progressive for over 5 years and am about to complete my MBA. However, there are not opportunities for me to use my education locally, and nearly no support from a Fortune 200 company to improve myself with tuition reimbursement. You would think that a company who could use talent, especially developed internally with experience in insurance, would be more mobile in how and where they use it. Also, the last few years the company has developed a conflicting strategic plan. Initially, Progressive was focused on customer service in which every claim was assigned an individual claims representative from start to finish. Since they have segmented the claims experience from internal rep, to external rep, and if your claim is "less complex" it would be assigned to a central claim's unit (CCU). This conflicting strategy of CCU(high volume and low cost) greatly conflicts with the tradition of superior customer service ( one claim's rep. from start to finish).

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    Disapproves of CEO

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