Progressive Insurance Senior Customer Service Representative Jobs in Cleveland, OH

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24 days ago

Customer Service Call Center Representative

Progressive Insurance Mayfield, OH

As a Customer Service Call Center Representative, you may work with a headset, but it's your mindset that makes you most valuable. As the voice of… Progressive Insurance

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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
647 Ratings
  • Helpful (2)

    Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mayfield, OH
    Former Employee - Customer Service Representative in Mayfield, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Progressive Insurance full-time (More than a year)


    Nice campus, cafeteria, friendly co workers, gainshare, easy to take time off if you need to, fun events are planned for everyone to enjoy


    Most days were BACK to BACK calls for your entire shift. I understand it's a call center, but after a while that "ding" noise of a new call coming in can drive you nuts. Wish they would offer a couple hours off of the phone to help process paperwork, or something in another dept. to break up the monotony. Way too many metrics to worry about. On one call, there are twenty different things they want you to offer the customer (other progressive services or policy preferences.) Meanwhile you have a customer screaming at you for something the "previous rep" told them. Things are monitored like; time you use after a call, hold time, too much silent time on the phone, break time. Felt waaay too big brother for me.

    Advice to Management

    Try to remember the GOOD that your team does. Too much focus on the metrics that weren't being met, not enough on the things that were done well or being improved.

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