Progressive Insurance – Mayfield, OH
As a Customer Service Call Center Representative, you may work with a headset, but it's your mindset that makes you most valuable. As the voice of… Progressive Insurance
Progressive Insurance Photos
Doesn't RecommendNegative OutlookNo opinion of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Progressive Insurance full-time (More than a year)
Nice campus, cafeteria, friendly co workers, gainshare, easy to take time off if you need to, fun events are planned for everyone to enjoy
Most days were BACK to BACK calls for your entire shift. I understand it's a call center, but after a while that "ding" noise of a new call coming in can drive you nuts. Wish they would offer a couple hours off of the phone to help process paperwork, or something in another dept. to break up the monotony. Way too many metrics to worry about. On one call, there are twenty different things they want you to offer the customer (other progressive services or policy preferences.) Meanwhile you have a customer screaming at you for something the "previous rep" told them. Things are monitored like; time you use after a call, hold time, too much silent time on the phone, break time. Felt waaay too big brother for me.
Advice to Management
Try to remember the GOOD that your team does. Too much focus on the metrics that weren't being met, not enough on the things that were done well or being improved.