Progressive Insurance Senior Customer Service Representative Jobs

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12 days ago

Customer Service Call Center Representative

Progressive Insurance Mayfield, OH +4 locations

As a Customer Service Call Center Representative, you may work with a headset, but it's your mindset that makes you most valuable. As the voice of… Progressive Insurance

30+ days ago

Customer Service Call Center Representative – Phoenix, AZ

Progressive Insurance Phoenix, AZ

Join our collaborative team of dedicated individuals-and love what you do. Why Progressive? We're an organization that celebrates and rewards hard… Progressive Insurance

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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
537 Ratings
  • 2 people found this helpful

    Really Hated to Leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Preservation CPT in Phoenix, AZ
    Former Employee - Preservation CPT in Phoenix, AZ

    I worked at Progressive Insurance full-time (more than 5 years)


    It's difficult to discuss pros, because a lot had been changing with the company during the couple years before I left. Many positives were becoming negatives as I made the decision to leave.

    Laid-back work environment. No one breathes down your neck. Breaks, lunch, etc. are very relaxed.

    The atmosphere promotes relaxed people, so you'll enjoy your coworkers and you'll make friends there.

    You can probably work at home.

    Pay and benefits are solid for the work you do.

    Paid training - they pay you to get your insurance license.


    No more flexible scheduling, which Progressive used to be famous for. They now use performance-based scheduling, the outrageous unfairness of which is hard to comprehend.

    Although Progressive puts way less emphasis on numbers that certain other companies do, they still put too much emphasis on numbers, and not enough emphasis on the way you actually do your job and the ultimate bottom-line results of what you do.

    The company is way too modular, with different departments unwittingly working against each other.

    Advice to ManagementAdvice

    Get rid of performance-based scheduling.

    Give Customer Centric a more reasonable try.

    Positive Outlook
    No opinion of CEO

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