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I have been working at QuadraMed full-time (more than 8 years)Pros
Employees were able to work remote.
General consensus within the company and by customers is that Harris is closing the doors. If this is not true, do something to change the perceptions.
Loss of too many customers. Sales is limited to Quebec Canada and add-on implementation services. Outside of this growth, there is nothing on the horizon.
Lack of product direction. Acquired a new company, but there are no plans to integrate or leverage products - just another silo.
Harris does not get involved in any customer or day-to-day operational discussions. Harris does not understand the US healthcare market, so the QuadraMed senior management can pull the wool over their eyes. The current leaders of the company do not know enough to ensure the integrity of a system like QCPR.
Customers feel isolated and unsupported and the few that are left in the US are looking for a new system.
Morale is very low, most individuals staying until they are let go and provided their compensation package. Losing to many people both through attrition and lay-offs leaving the intellectual property at a minimum. A handful of key employees understand the system and can support the customers, but their hands are tied leaving the
Middle managers use fear to motivate employees even adding comments to their reviews. They would rather continue to downplay the skill, industry knowledge and clinical experience of their employees. There are no open channels of communication and employees are fearful of retribution or dismissal if they say anything.
Compensation – not worth the time for comments.
Home office expenses – none.
Benefits – healthcare okay – not great.
Bonuses - Director and aboveAdvice to ManagementAdvice
Harris should hire an outside consulting company to meet with employees and get the truth and facts. They should also contact the old senior leadership and hold them accountable for their misrepresentation and mistakes.
Admit the failures, admit you were lied to and made bad decisions. Make positive changes so the company survives and improve employee morale.
If there is an intention of saving this company and its products replace the current leadership with iindividuals who have a solid understanding of healthcare, running a software company, product management, product development, customer support, etc.Doesn't RecommendNegative OutlookDisapproves of CEO