Qualstar Credit Union


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18 days ago

Call Center/Member Service Representative

Qualstar Credit Union Redmond, WA

If you have an outgoing personality, great communication skills, and a knack for problem solving, we would love to have you join our Call Center! If… Glassdoor

18 days ago

Consumer Lending Processor

Qualstar Credit Union Redmond, WA

Qualstar Credit Union is looking for a Lending Processor to work in our Consumer Lending Department. If you have strong organization and… Glassdoor

Qualstar Credit Union Reviews

6 Reviews
6 Reviews
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Recommend to a friend
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Mark R. Nelson
0 Ratings

    A Joke of a Financial Institution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Qualstar Credit Union


    The only thing positive was my branch team--and I was lucky to have these good coworkers who were the best and friendliest of all the other branches.


    Oh so many! First of all, this company lacks professional relationships and there is so much gossip and drama among employees and upper management. The company is so tiny that everyone is in your business--if you don't make your goals, the whole company knows. Every employee knows how much you made in incentives. You can't even communicate via email without someone CC-ing your conversation to upper management. keep in mind, upper management no matter way branch, you will always be watched and asked about everything you do. Incentive payouts are always challenged over a word you used to describe how you got it. There is a double standard on rules and policies depending on if you're an ol'timer and popular among upper management. And it's challenging because the majority of the members have below 600 credit and difficult to qualify for loans. Yet you still have unreasonable goals.

    Proceedures and policy regarding customers is extremely lax and bendable, then will come back and bite you. If I were a member I would be very concerned about how my transactions are carried out and how funds are held and made available. Anyone can call in with your birthday and SSN and get your acct nformation.The company has made up it's own rules contrary to standard CC Regulations and confuses customers.

    As far as resources and technology go, be prepared to operate in the 90's. There are constant glitches that have members coming in upset that mistakes were made or automatic payments were not made. Online resources such as hone banking is always down. If you're on the teller line, the actions are alphabet codes instead of simple buttons.

    As I said, this company is a joke for a financial Institution. Coworkers may be nice, but I honestly feel like this company will go down the drain or bought out within the next 5-10 years. The revenue it makes gives it back to the customers instead of improving it's resources which would serve the company and members better.

    Advice to ManagementAdvice

    Refer to the cons I have listed. Motivation is lacking and turnover is high, talk is prevalent. Double standards, unprofessionalism and "mommying" your employees will not get the company far. Treat those who are the ones building up the pathetic company with respect like they are adults.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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