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REI Reviews

3.7
588 Reviews
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REI President and CEO Jerry Stritzke
Jerry Stritzke
139 Ratings
  • Online Customer Support Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Customer Service Specialist in Sumner, WA
    Former Employee - Online Customer Service Specialist in Sumner, WA

    I worked at REI full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -great team
    -great atmosphere
    -understanding of when you get sick
    -supportive
    -helps personal and career growth
    -great benefits!
    -Pro Deals with companies whos products they sell
    -Pro Deals for REI
    -

    Cons

    -The only con, and this doesn't have anything to do with the company, is the occassional choice customers that call and are exceedingly aggrivated and not easy to talk to. Luckily because of the good customer service REI can provide, these customers are VERY few and VERY far between. I think I have three "memorable" ones in the near four years I was with the company.

    Advice to Management

    Keep doing what you're doing. The support you give to your employees on and off the floor and especially during sales makes all the difference. It was a true pleasure working for REI.

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