REI – Huntington Beach, CA
include: • Leverages tools, reports and insights to make appropriate business adaptations that result in increased sales and service. • Acts… REI
REI – Tustin, CA
• Managing risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and all work meets REI and vendor… REI
REI – Manhattan Beach, CA
• Helps to maintain visual standards and cleanliness within department. • Stocks… REI
REI – Santa Monica, CA
• Collaborates with Store Managers and Retail Directors to maintain and evolve understanding and support of in-store Merchandising, Marketing and… REI
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Doesn't RecommendNegative OutlookApproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at REI full-time (More than 5 years)
Overall good work environment and great coworkers that shared my passion for the outdoors. Good benefits including health and 401k. Great employees discounts on gear through the store as well as “pro-deals”. REI donates a lot of money to environmental and community outreach.
My biggest frustration with my time at REI was the poor communication from management at the retail level. For much of my time with the company I was on the “endorsement track” (management track). In the hope of being rewarded with a endorsement, I conducted extra projects and took on more responsibilities beyond my title. Throughout the process I was NEVER fully clear on where I stood or how close I was to obtaining a endorsement from management. They kept the whole process vague. My manager told me multiple times that I was close. Eventually I got the sense that they had no intention “promoting” me, but continued to string me along in order to keep me around and motivated. I was burned out by the process. This was not a isolated incident. Several highly competent, hardworking coworkers were also strung along, only to eventually leave the company out of frustration. The lack of communication opened the door for constant rumors of favoritism and politics.
Advice to Management
Don’t forget what made the "Co-op" successful; and its unique position in its market. Don’t loose focus on REI’s identity by being overly concerned about Amazon and other online competitors. Reinvest in product education and sales training for the sales staff; after-all, this use to set REI apart from its competitors. Also, membership numbers alone shouldn’t be the only thing to gage the value of a retail employee. This alone has discouraged too many great employees.