RM Education Jobs & Careers

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Show:  All Results Last 7 Days
16 days ago

Technical Support Manager, Oxfordshire

RM Education Abingdon, England

, the Technical Support Manager will oversee and report on the day to day operational service delivery against SLAs/KPIs, drive service improvements… TotalJobs.co.uk


30+ days ago

On-site IT Support Technician (School ICT)

RM Education United Kingdom +2 locations

You'll be predominately based at one school site, working alongside and learning from more experienced engineers as you respond to incidents and… Jobg8


2 days ago

IT Senior Service Desk Analyst (WAN/Internet connectivity) – new

RM Education Abingdon, Oxfordshire +2 locations

RM Education is the leading provider of ICT software & services to schools, employs over 2000 staff and provides Internet/WAN Engineers with… Jobg8


30+ days ago

Technical Support Manager

RM Education United Kingdom +2 locations

, the Technical Support Manager will oversee and report on the day to day operational service delivery against SLAs/KPIs, drive service improvements… Jobg8


5 days ago

Senior Data Analyst (DfE, Ofsted projects)

RM Education Southwark, London +2 locations

RM Education is the leading provider of ICT software & services to the education sector and employs over 2000 staff. Based in London and working… Jobg8


4 days ago

Senior Support Engineer/School Network Manager

RM Education Middlesbrough, Yorkshire +2 locations

RM Education is the leading provider of ICT software & services to the Education sector and employs over 2000 staff. Working within RM's BSF… Jobg8


26 days ago

Senior IT Support Consultant (London schools ICT)

RM Education London, England +3 locations

RM Education is the leading provider of ICT software & services to the Education sector and employs over 2000 staff. Working within RM's London ICT… Jobg8


30+ days ago

IT Customer Support Engineer

RM Education United Kingdom +2 locations

In this user-facing role, the ICT Support Engineer will diagnose and resolve a range of desktop software and hardware, printer, networking, telephony… Jobg8


30+ days ago

IT Infrastructure Support Engineer (pick up VMWare)

RM Education United Kingdom +2 locations

RM Education is the leading provider of ICT software & services to schools, employs over 2000 staff and provides IT Engineers with excellent… Jobg8


30+ days ago

IT Service Desk Manager

RM Education United Kingdom +2 locations

, the Service Desk Manager will oversee and report on the day to day operational service delivery against SLAs/KPIs, drive service improvements… Jobg8


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RM Education Reviews

30 Reviews
2.4
30 Reviews
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2 Ratings
  1.  

    A hitherto great company to work for struggling to define what it stands for...with employee satisfaction suffering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Abingdon, England (UK)
    Former Employee - Team Leader in Abingdon, England (UK)

    I worked at RM Education full-time for more than 8 years

    Pros

    Colleagues have always been great at RM - during my 8+ years I was always readily helped by other teams and individuals. High level of engagement by the workforce - the people in this company do actually care about the end users and ultimately RMs ability to assist in enhancing customer's ability to teach and learning to be better.

    Cons

    High level of 'Silo-ing' and too much concern over internal cost centres and wooden dollar accounting; top down MGMT control rigorous, low level of employee contribution to ideas and enhancements. Pay average for sector, possibly below average for senior techs and PMs. Benefits package has taken a beating over the years, company car choice is Henry Ford esque. Generally a baseline of high concern on future redundancies and a growing cynicism that RM is any different from a run of the mill medium sized corp. Often serious issues are visible ahead of time but processes aren't nimble enough to avoid. As the company struggles to model itself on previous transitors from HW makers to Software and Services (citing IBM as an model (!)) goodwill has been lost with customers who also are struggling to understand what RM stand for and why they can't use RM as a 'one stop shop' like they used to.

    Lack of focus on what customers want - high spend on dev of products that have scant take up (RM Neon).

    Assessment and Data Services (RM Assessment, RM Data) - very much the high flying part of the operation, a lot of the perceived talent is drained to this wing. A feeling exists within the business that this part of RM will be retained as (1) its scalable internationally in a way no other RM products were and (2) despite high risks high rewards are being made...with a fear the rest of the company may be broken up and sold off in the near future.

    Advice to ManagementAdvice

    Invest in a network product - ideally shared public/private cloud based.

    Make some acquisitions of brighter, more nimble operators in areas where RM is weak eg onsite support services.

    Stop insisting RM are whatever customers want them to be - true for some but other, smaller customers are screaming out to be guided more authoritatively.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO