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27 days ago

DFW Data Center Operations Manager

Rackspace Grapevine, TX

Manages the data center operations team and leads them to new levels of performance for our customers. Advises data center operations employees… Rackspace


Rackspace Reviews

3.4
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Taylor Rhodes
77 Ratings
  • Helpful (5)

    Used to be a great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Datacenter Operations Technician II in Grapevine, TX
    Former Employee - Datacenter Operations Technician II in Grapevine, TX

    I worked at Rackspace full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Rackspace created an amazing culture and the work environment has been very laid back. There are always events going on from raffles to cookouts to team outings that kept working with fellow Rackers feeling like one big weekend lan party, everyone felt like they were friends instead of just coworkers, which leads into some of the cons.

    Cons

    I worked within the data center so some of this may not apply to Castle. Management tends to be very forgetful, doesn't pay much attention to team members unless something goes wrong, and as the company grew from several hundred to 4000 rackers and beyond, a lot of the policies changed. With the speed of it's growth, many policies would change multiple times within a quarter. Time off wasn't much of an issue, if you had the eto and wanted a night off, you could easily take it, but submitting for a sabbatical, it became a lengthy process that had to be reviewed before it got approved, which is understandable as it does need planning within your team to provide coverage. Though if you make one mistake, your sabbatical can be denied and you will have to wait until the next calendar year before being able to apply again. You're also requested to document how you spent your time and to create a presentation to show the rest of the company which can somewhat seem like homework over summer vacation. Pay was also a bit under the average for this type of position. At one point they did a study and found that they were paying much higher than the similar companies for the same positions. This caused a restructure that became a reoccurring thing. As mentioned being a pro, having the feeling that everyone was more of a friend than a coworker also has it's negatives. As they allow family to work together and encourage Rackers to refer their friends who would fit in well with the culture, you can see where this played a role in inner office politics and where management seemed to take part in. Nepotism would go overlooked and at times seemed to be rewarded, and there seemed to be "clicks" that you would fall in and out of over time.

    Advice to Management

    Take the time to acknowledge your employees/team members. Even a small compliment to their work can boost their moral exponentially. Allow them to move positions to another team to further their experiences and expertise.


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