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Rackspace Reviews

561 Reviews
561 Reviews
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Taylor Rhodes
34 Ratings
  • 4 people found this helpful  

    Nice place to work, but it's a job, not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer II in Hayes, England (UK)
    Current Employee - Systems Engineer II in Hayes, England (UK)

    I have been working at Rackspace full-time (more than a year)


    Relaxed environment, friendly staff. Well-publicised culture promotes conscientious working. Lots of social events. Office facilities are very good. Varied and flexible benefits (healthcare, gym, free massages, childcare vouchers etc etc etc). Free food. An easy place to work. Will fit well around your lifestyle with a range of flexible working options. Not too much expected of you. A good, well known name to have on your CV which attracts interest from recruiters. Established progression path from DC Ops through 1st line support into the O/S specialist teams gives a great opportunity for cable guys to make the break into software support.


    Strong "networking culture" means that exposure to the high-value work is more to do with making friends with the right people than your qualifications and performance. If you have an introvert personality, you will struggle here. Once you are in one of the O/S specialist teams the only places to go are into management (forget it unless you make friends with the right people) or into the Solution Engineer/Architect team (who are VERY picky). Confusing corporate strategy - I am never quite sure what Rackspace wants to be - a hosting company? a support services company? A software company? It seems to change every few months. Pretence of being a direct competitor to Google, Azure and Amazon is exactly that.. Rackspace's assets are its large hardware investment and the quality of the staff it attracts. Internal database/ERP systems are a mess. For most tasks, you spend longer searching for and pulling information from the myriad of loosely connected systems than you do actually working with the Customer or the supported products. Automation breaks virtually every day requiring laborious manual workarounds.

    Advice to ManagementAdvice

    Choose a company focus and stick to it.

    Sort out the internal database systems. They are holding back productivity, affecting quality of the service delivered to Customers and causing the Company to require way more headcount than should really be necessary.

    Negative Outlook
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